What are the responsibilities and job description for the Travel Specialist position at Servpro Industries, LLC?
Job Summary
The Equipment Specialist supports the Equipment Manager by maintaining current product lines and identifying, evaluating, and validating new equipment products and technologies.
- Operate equipment, monitor performance, and provide customer support via phone and email, leveraging strong product knowledge.
- Develop working knowledge of all equipment to include general operation, troubleshooting steps, and repair actions.
- Handle in-bound calls and emails concerning all aspects of the professional equipment line.
- Provide guidance and expertise to help diagnose issues and provide recommended repair steps.
- Support new equipment validation process - specifically perform initial equipment setup, operation, and breakdown.
- Record data on spreadsheets during evaluation process.
- Assist in equipment documentation editing and review, including manuals, parts lists, and product education videos.
- Maintain equipment receipt, storage, and shipping.
- Participate in the development and amendment of equipment testing protocols used in equipment evaluation.
- Coordinate, process, and transport truck mount installations with Product and Vehicle Sales departments and truck mount installers.
- Create and maintain documentation and photos for files for each installation.
- Help maintain and edit online documentation/education for equipment work group.
- Assist the Equipment Manager in preparing technical documents and/or presentations as needed.
- Coordinate employee equipment “take home” program.
Requirements
- 1 to 5 years of relevant experience in equipment maintenance and/or equipment troubleshooting.
- Working knowledge of basic equipment maintenance and maintenance tools.
- Ability to read, write, and communicate and provide technical support with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
- Familiarity with the water and fire restoration environment or experience with a related business such as auto parts or hardware store would be beneficial.
- Adaptability and the ability to work with competing demands as this role is heavily influenced by outside factors such as storm and franchise demand.
- Strong computer skills and proficiency with Microsoft Office Suite, particularly Excel and Word.
- A strong desire to support the franchises and corporate strategic plan and be a team player.
About SERVPRO
For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada.
Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
Equal Opportunity Employer
All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
