What are the responsibilities and job description for the Office administrator/customer service position at SERVPRO of AMS Trading, Inc.?
Do you love helping people through difficult situations?
Our Franchise is seeking someone who is comfortable working hard in challenging situations, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Servpro experience a PLUS!!
Responsibilities:
- Provide excellent customer service
- Receive general phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry, including analyzing dispatch reports
- Coordinate crew and job scheduling
- Perform general administration duties
- Assist other departments, as needed
Qualifications:
- 2 year(s) of administrative or office-related experience and business experience
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Customer service experience, quality assurance, and scheduling a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate and proprietary software
- Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
- Ability to successfully complete a background check subject to applicable law
Remediation industry experience a PLUS!
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
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