What are the responsibilities and job description for the Restoration Project Manager position at SERVPRO of CLEANAIR IMAGE, INC.?
SERVPRO Restoration Project Manager
Do you love helping people through difficult situations? Then, don’t miss your chance to join our SERVPRO team as a Restoration Project Manager. As a Restoration Project Manager at SERVPRO of Stockton, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. Our SERVPRO company owns 6 local franchises with offices in Stockton, San Leandro, and Hayward. Servicing the Central Valley region since 2005, our territory ranges from Stockton to Livermore, with support to and from our Bay Area locations. We are one of the top SERVPRO franchises in California and continuing to grow. We are also a large loss franchise able to complete any sized restoration project from start to finish.
The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development programs available, which can include industry certifications.
In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”
Primary Responsibilities
- Manage the customer experience and overall customer satisfaction.
- Manage the client experience and overall client satisfaction.
- Provide priority response to potential customers.
- Develop the scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
- Review job site documentation to support the services provided and ensure proper client requirements and billing process.
- Maintain communication with customers, teammates, vendors and insurance representatives.
- Manage production expenses including equipment, vehicles and other material assets.
- Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
- Participate in recruiting, hiring and training production teammates.
- Daily communication with technicians to obtain job status and updates.
- Able to travel out of state if needed.
- Available to work overtime as needed.
- Train and manage personnel.
- Continued development of leadership/management skills as well as restoration expertise.
Position Requirements
- Effective written and oral communication with intermediate math and computer skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred, Xactimate® experience a PLUS! We will Train
- Valid driver's license required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to successfully complete a background check subject to applicable law
Pay Rate
Competitive salary based on experience.
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