What are the responsibilities and job description for the Reconstruction Manager position at SERVPRO of Norwich and Windham County?
The Construction Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute construction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, and resource providers involved in construction services.
Primary Roles and Responsibilities
1. Customer Satisfaction
a. Be responsible for customer service and management of the customer experience.
b. Compile and resolve punch list items.
c. Perform final walk-through with customer.
d. Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.
e. Manage all warranty activities
2. Project Initiation
a. Evaluate and sell projects.
b. Educate customers on construction process.
3. Project Planning
a. Identify and document project scope of work.
b. Create and Review estimates.
c. Obtain customer and client agreement on scope and estimate.
d. Review budgets.
e. Ensure proper permits are acquired
4. Project Execution
a. Create project schedule and timeline.
b. Identify and qualify subcontractors and resource providers.
c. Negotiate terms and set expectations.
d. Plan, organize, and manage crews and subcontractors.
e. Schedule all subcontractors and material suppliers.
f. Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
Necessary Experience and Skill Set
Previous construction management experience
Superb customer service track record
Effective written and oral communication
Intermediate math skills
Experience in restoration and/or construction preferred
Superb customer service track record
Effective written and oral communication
Intermediate math skills
Experience in restoration and/or construction preferred
Formal Education/Training
- High school diploma/GED
- Project Management Experience
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. This position frequently requires long hours, working. Travel is required and is primarily local but some may be out of area.
Flexible work from home options available.
Salary : $75,000 - $125,000