What are the responsibilities and job description for the Restoration Inside Estimator position at SERVPRO of Rockville-Olney/Silver Spring North?
Don’t miss your chance to join our SERVPRO® of Rockville-Olney team as a new Restoration Coordinator/Inside Estimator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”!
We’re seeking someone with at least 1 year of experience writing Xactimate estimates in the restoration industry, is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, loves taking ownership, and truly enjoys providing superior service. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® of Rockville-Olney employee, you will receive a competitive pay rate with the opportunity to learn and grow
We’re seeking someone with at least 1 year of experience writing Xactimate estimates in the restoration industry, is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, loves taking ownership, and truly enjoys providing superior service. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® of Rockville-Olney employee, you will receive a competitive pay rate with the opportunity to learn and grow
Primary Responsibilities:
- Coordinate various residential and commercial restoration projects including Water Mitigation, Fire & Smoke Restoration, Mold Remediation, Bio-Hazard Cleanup and Contents Pack-Outs & Cleaning
- Receive and dispatch leads and referrals, including Large Losses
- Oversee the scheduling and production of mitigation work
- Review, analyze and validate field documentation, including scope and sketch
- Daily job file coordination with production project managers
- Create estimates in Xactimate, Symbility and Time & Materials software
- Perform job file communication through third-party programs such as Contractor Connection and Sedgwick Repair Solutions
- Utilize various tools and software for project documentation such as XactAnalysis, Moisture Mapper or MICA, and Assured JobCheck
- Maintain commercial contracts
- Monitor and ensure client and insurance program requirements are followed
- Maintain internal and external communications
- Review and complete project documentation and estimate for the final upload process
- Complete job file uploads, audits and close-outs
- Assist with other departments as needed or assigned
Position Requirements:
- 2 year(s) of administrative or office-related experience
- 2 year(s) in the restoration industry environment
- 1 year(s) of Xactimate experience
- IICRC Certifications a plus
- Experience with writing estimates, job file processes, project management, and quality assurance
- Experience with customer service, intake and scheduling
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
- Excellent organizational skills and strong attention to detail
- Excellent time management/ability to work on one’s own
- Very self-motivated and goal-oriented
- Capable of working in a fast-paced, team-oriented office environment
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Minimum of HSD/GED required
- Ability to successfully complete a background check subject to applicable law
Hours/Benefits:
- Full-time, 40 hours/week, flexibility to work overtime when required
- Monday – Friday, 8 AM to 5 PM
- Health insurance, including added vision/dental
- 401K with company match
- PTO & Paid Holidays
- Employee referral program
- Various performance-based incentives
Restoration Estimator
SERVPRO of North Bethesda/Aspen Hill/Rossmoor -
Bethesda, MD
