What are the responsibilities and job description for the Client Experience Coordinator position at SERVPRO Team Luciani?
When someone calls us, it usually means something bad just happened — a pipe burst, a fire broke out, a ceiling collapsed. That first call matters. It’s where the panic starts to fade and the relief starts to set in. We’re looking for someone who wants to be that person — the one who brings calm, clarity, and confidence when people need it most.
This isn’t a customer service job in the traditional sense. It’s about guiding people through the unknown. Explaining what to expect, reassuring them that help is on the way, and being their point of contact throughout the process — from day one to the final walkthrough.
You Might Be a Fit If:
- You genuinely care about helping people and know how to communicate with empathy
- You’re organized and proactive — clients don’t need to chase you down for updates
- You’re a natural communicator and aren’t afraid to explain things clearly and confidently
- You have experience providing excellent customer service, with the ability to understand a clients needs and help provide solutions
- You want to be part of a team that matters to the people it serves
What the Role Looks Like:
- Taking incoming calls and calmly walking clients through their next steps
- Being the go-to point of contact for your assigned clients throughout their restoration process
- Checking in regularly with updates, answering questions, and making sure they always know what’s going on
- Supporting a team that takes pride in being the best at what we do — and doing it with heart
- Participate in the office on call rotation, which comes with an additional bonus
This is the right job for someone who finds meaning in helping people. If you’re someone who leads with compassion and knows how to communicate clearly — we’d love to meet you.
One last thing before you apply:
We’re only reviewing applications from candidates who complete a quick personality assessment and send us a screenshot of their results. No need to pay for anything — just take the free Big Five test and email us a screenshot of your five numerical scores.
It’s not a test you can “pass” or “fail” — it just helps us understand how you work and think, and honestly, it helps us spot the people who actually took the time to read this and are genuinely interested.
TEST HERE: https://www.truity.com/test/big-five-personality-test
Send your screenshot to: emilyg@team-luciani.com
We can’t wait to meet the right person. If this sounds like you, let’s talk.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Ability to Commute:
- East Haven, CT 06512 (Preferred)
Work Location: In person
Salary : $20 - $25