What are the responsibilities and job description for the Referral Program Coordinator position at Seton Medical Center Harker Heights?
Overview
Join our team as a day shift, full-time, Administration Referral Coordinator in Harker Heights, TX.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
- Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
- Sorts, alphabetizes and files all paperwork relating to patient’s charts
- Demonstrates effective communication skills appropriate to a professional atmosphere
- Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested
- Provides back-up to team by answering high volume phone calls
- Answers telephone professionally with cheerful enthusiasm and identifies self and ensures caller receives resolution to inquiry
- Refers/schedules patients needing appointments with specialist or for various testing
- Obtains pre-certifications or authorizations as needed
- Prioritizes patient charts needing referrals via triage method
- Ensures patient’s insurance requirements are met before scheduling
- Maintains sensitive and confidential information appropriately
- Faxes records as needed to specialists
- Assists nursing staff with level of priority/urgency in patient care
- Continually seeks ways to improve processes and add value to department
- Performs related assignments as required and assigned
- Assist with any special projects, as needed
- Maintains and increases a personal working knowledge of Clinic policies
- Experience in retrieving authorizations and working referrals
Qualifications
Job Requirements:
- High School Diploma or GED
- Previous customer service experience in a retail, business, or office setting delivering exceptional customer service
- Strong grasp of medical terminology
- Well versed in HIPAA laws and keep patient documentation and information confidential
Preferred Job Requirements
- One (1) year of medical office reception experience
- One (1) year of experience working with EPIC
- One (1) year of experience with Authorizations or Referrals