Technical Support Specialist

Job Details Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! Sign On Bonus available to qualified candidate!! What you will do Johnson Controls Security Products is a unified group of world-leading intrusion brands. Operating in more than 40 offices with over 2000 employees, these brands- Bentel, DSC, Sur-Gard, Visonic and Qolsys – have more combined years of experience in the security industry than any other group in the world. Johnson Controls Security Products in North America is responsible for Intrusion brands Qolsys, DSC and Sur-Gard, a leading manufacturer of security sensors and wireless security systems. As one of North Americas’ largest suppliers of wireless system, Qolsys, DSC and Sur-Gard designs systems to be installed by professional installation engineers into residential and light commercial applications. Using the latest wireless technologies, these systems are able to take away the time-consuming work and cost related to cabling whilst ensure robust operation and quality performance that you would normally associate with any security related product. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will be in our Orem, Utah office and report to our Intrusion Technical Support Manager, NA. As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact. How you will do it As Technical Support Specialist, you will be responsible for responding to customer calls daily in a professional and efficient manner, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products. As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with multi-interface approach. What we look for This is a hybrid position with a candidate expected to be in the office 2 to 3 days. Please note the schedule may change, must be flexible. Required Fluent in Spanish Language Strong Technical Background or Associative Degree or equivalent would be preferred. Tech savvy individuals who can navigate IT and interactive communication tools. Experience in dealing with hardware and software issues. Strong troubleshooting skills. Action orientated; self-starter takes initiative to resolve issues. Strong communication, interpersonal and problem-solving skills. Highly motivated, able to develop resilient and positive professional relationships. Quick learner and team worker who provides effective communication to key stakeholders. Flexible M-F Shift work required to provide customer support to all markets (8am EST-8pm EST). Strong English communication skills both written and verbal. Optional Previous experience in a Technical Support or fault-finding related role would be helpful Experience working within the Electronic Security (Intruder Systems) or Communications industry Understanding of electronic security products and electrical concepts Understanding of networking principals and concepts. Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.