Regional Operations Director

Description

JOB SUMMARY

This position is responsible for overseeing the overall management of multiple practices in designated areas including financial management, risk management, quality assurance compliance, patient care management, and teammate management. The Regional Director provides leadership and direction to assure safe, efficient, patient care and positive teammate interactions.

QUALIFICATIONS

Essential Duties

• Maintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communication
• Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
• Oversee design and construction of new units and unit expansions/renovations
• Participate with due diligence team for potential acquisitions either within or outside the division or the region
• Oversee the transitional process of new acquisitions either within or outside the division or the region
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
• Understand and follow SGA Dental Partners patient and employment policies and procedures
• Moderate to heavy travel

Financial Management

• Formulate regional budget of overall operational expenses in accordance with SGA Dental Partners policies
• Review, authorize and monitor expenditure reports in accordance with company policy and procedure
• Prepare and submit exceptions to budgetary compliance
• Provide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards
• Review payroll reports for compliance to company and regulatory agency policies
• Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for region

Risk Management/Quality Assurance Compliance

• Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements
• Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.)
• Coordinate internal audit visits, data collection and reporting per company policy
• Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit
• Ensure compliance with state Worker Compensation and OSHA safety training requirements
• Oversee quality assurance activities (timely reporting, follow-up, distribution)
• Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)

Teammate Management

• Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations.
• Plan, organize and supervise all support staff to ensure high quality, cost effective patient care.
• Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelines
• Ensure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc.
• Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals.
• Conduct regular staff meetings with Office Managers or other program facilitators as necessary
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Strong attention to detail, accuracy, analytical, and problem-solving skills.
• Knowledge of federal and state regulations.
• Strong interpersonal (verbal and written) communication skills with ability to follow up in a timely manner.
• Effective time management, organization skills, and extreme attention to detail.
• Strong Computer skills including proficiency in Excel.
• Demonstrated strong work ethic and team player skills.
• High degree of professionalism and demonstrated business acumen.
• Ability to deal sensitively with confidential material and handle deadline pressure work activities.
• Focused on providing excellent client service.
• Career-minded rather than job-minded.
• Analytical with focused attention to detail
• Effective written and verbal communication skills

Education/ Experience

• Bachelor’s degree required; MBA preferred
• Minimum two years management experience required
• Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint

Physical/ Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift minimum of 1 pound to a maximum of 20 pounds and able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, and use full range of body motions.
• Ability to use computer keyboard and peripherals to accomplish required tasks in a timely manner is a core requirement of this position