Head Server

Job description

Here at Stephen Anthony's we are looking for dynamic Applicants with years experience in full service environment, to run along with the general manager and to over see the wait staff, will include but not limited to training, keeping up with wait staff side work check list ect.

Our Lead Server should bring a positive attitude and be able to interact with staff & guests with enthusiasm, promoting new ideas with a fresh perspective.

Knowledge of Full Restaurant service is a requirement . Bartending experience is preferred.

Weekends and Holidays are a requirement.

Strong time management skills and accuracy to deal with a variety of duties according to schedule.

Head Server Job Description

Head servers take the lead in waiting on patrons at Stephen Anthony's. They are dedicated to exceptional customer service and coordinate the efforts of others on staff to ensure diners walk away satisfied. Head servers spend a good deal of time on their feet moving around the facility. Being sufficiently strong and graceful to maneuver trays and other items without causing a disaster is mandatory.

Head Server Duties and Responsibilities

Happy customers are repeat customers, so head servers do everything they can to create a pleasurable experience. To that end, they often perform these key tasks found in most job ads for head server positions:

Delivering Food

At the core of the head server’s job is just that – serving. Head servers ask diners what they want to eat and bring the correct food in the proper sequence to the table.

Monitoring Staff

Head servers are not classified as managers, but they do coordinate the actions of others to keep operations flowing. They may assign opening and closing duties, send individuals to retrieve items such as a forgotten salad or a new fork, instruct them to refill water glasses, and perform other services that contribute to positive dining. If problems arise between staff members, head servers may step in to promote harmony. Head servers may spend considerable time with new hires to get them up to speed.

Conveying Knowledge

Expertise about the menu allows head servers to converse intelligently with guests. Head servers should be able to explain ingredients, preparation techniques, and available substitutions. They stay current on new or changing options, such as the soup of the day or seasonal offerings. Suggesting which wines pair well with given entrees and pointing out house specialties can further enhance meals.

Addressing Questions and Issues

When a salad contains the wrong dressing, a spill requires a quick response, or a steak needs more time on the grill, head servers act to resolve the problem. Likewise, they may attend to basic customer requests such as shutting blinds to get the sun out of someone’s eyes or providing directions to the washroom.

Head Server Skills

As the name implies, head servers are both leaders and helpers. They support peers on their staff as well as assist diners. Effective communication and good interpersonal skills aid with both responsibilities. Other qualities for head server positions include:

• Attending to details, such as ensuring place settings look correct
• Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak
• Maintaining politeness and positivity, especially when dealing with rude or disgruntled patrons
• Multitasking in order to serve the needs of various diners at the same time
• Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space
• Looking well-groomed and neatly dressed consistently to reflect positively on the employer

Head Server Tools of the trade

Head servers typically encounter the following in their job:

• Menus – written descriptions of what a restaurant offers
• Table settings – specific placement of plates, glasses, utensils, and napkins on a table

• Work with the GM on ordering needs
• Point of sale system – computer software that keeps track of each guest’s order and bill
• Tips – money paid by customers beyond the price of the meal as recognition of outstanding service
• Uniforms – required clothing chosen by the employer that projects the desired image and makes servers easy to spot

Job Types: Full-time, Part-time

Pay: $10.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Restaurant experience: 1 year (Preferred)

License/Certification:

• TIPS or Servsafe (Preferred)

Work Location: One location