What are the responsibilities and job description for the Service representative position at Shane Splonskowski Agency Inc?
Benefits :
- Retirment Plans
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
J ob Summary
The Service Representative provides excellent customer experience for potential and existing customers. Expected to Identify lead opportunities to cross-sell and coordinates with sales specialists for follow-up.
Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Qualifications
- Ability to obtain Property & Casualty insurance license ahead of first day of employment.
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
Last updated : 2024-09-09
Salary : $40,000 - $52,000
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