Patron Services Assistant

Patron Services Assistant

Organization: Sharon Lynne Wilson Center for the Art

Location: Brookfield,

Reports to: Venue Rental Manager

Status: Full-time | In-person

Role Overview

The Patron Services Assistant plays a key support role in delivering a welcoming, efficient, and well-coordinated front-of-house experience for Wilson Center patrons. This position supports ticketing operations, patron services, front-of-house coordination, and data integrity, and is well-suited for a technically savvy, customer-focused individual seeking growth within arts administration.

This role operates primarily from the front desk in a shared (“hot desk”) environment and requires comfort with frequent interruptions, loud environments, and regular patron interaction.

Primary Responsibilities

Database & Reporting Support (20%)

·        Perform accurate data entry and maintenance within ticketing and patron databases.

·        Support financial reporting, reconciliation, and basic data audits to ensure accuracy and consistency.

·        Assist with ticketing setup, event builds, and post-event reporting.

·        Help identify and correct data discrepancies, duplicates, or incomplete records.

·        Generate standard reports for internal use as requested.

Patron Services & Box Office Support (30%)

·        Provide front-line customer service to patrons via phone, email, and in-person interactions.

·        Process ticket sales, exchanges, and will-call pickups in the Box Office system.

·        Serve as a knowledgeable resource for patrons regarding performances, seating, accessibility, and policies.

·        Maintain working knowledge of the Assisted Listening program and support training and communication with Front of House staff and volunteers.

·        Assist with resolving patron concerns calmly and professionally, escalating when appropriate.

Front of House Coordination Support (30%)

·        Assist with scheduling part-time front-of-house staff and volunteers.

·        Support calendar management and internal communication related to FOH coverage.

·        Serve as a liaison between FOH staff, volunteers, and internal departments.

·        Help maintain staff rosters, contact lists, and scheduling tools.

·        Provide on-site coordination support during events as assigned.

Other Duties as Assigned (20%)

·        Provide occasional support to artist hospitality planning and logistics, as needed and directed.

·        Assist with administrative projects related to patron services, FOH operations, or special events.

·        Support cross-department initiatives during high-volume or peak periods.

Skills & Qualifications

·        Strong customer service orientation with a friendly, approachable demeanor.

·        Comfortable working in a public-facing, reception-style role.

·        Highly organized with strong attention to detail.

·        Technically savvy and comfortable working with CRM databases, spreadsheets, and reporting tools.

·        Ability to work effectively in a shared workspace with frequent interruptions.

·        Strong written and verbal communication skills.

·        Ability to remain calm, professional, and solution-oriented in a fast-paced environment.

·        Availability to work occasional evenings and weekends as required by event schedules.

·        Interest in the arts and nonprofit work are strongly preferred.

Physical & Work Environment Requirements

·        Ability to sit or stand for extended periods at a front desk.

·        Ability to lift light materials (up to ~30 lbs) as needed.

·        Comfortable navigating stairs and public areas of the facility.

Why This Role Matters

This position is designed as a growth opportunity for an individual interested in arts administration, patron experience, and front-of-house operations. The Patron Services Assistant gains hands-on experience across ticketing, data management, and FOH coordination while developing a deep understanding of how patrons engage with the Wilson Center.