What are the responsibilities and job description for the Line Support ( 4099 - North Carolina ) position at Sharp Decisions?
A client of Sharp Decisions if looking for a Line Support Technician. This role is HYBRID in Haw River, NC- a multi-year contract with no end date, W2 only.
Daily Task Performed:
• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems
Position Success Criteria (Desired) - 'WANTS'
Daily Task Performed:
• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems
Position Success Criteria (Desired) - 'WANTS'
- Completed post-secondary education in Computer Science or equivalent related experience
- 1-3 years of experience Level 1
- Experience supporting computer applications and end-user computing devices
- Experience supporting Windows 7/10, Active Directory, LAN/Networking
- Experience using MS-Office, and problem ticketing applications
- Experience executing processes on an AIX/UNIX environment
- Experience managing 2nd level support calls (Level 1)
- Experience managing 3rd level support calls (Level 2)
- Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
- Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems