Student Employee, Student Success Center

Job Description Summary

To assist office staff with daily operations and providing excellent customer service and Pearson Vue proctoring services to examinees

Principal Duties and Responsibilities

GENERAL DUTIES AND RESPONSIBILITIES

• Provide coverage of office area; greet customers & provide general information.
• Receive and route telephone calls.
• Run errands.
• Assist with scheduling appointments.
• Assist with organizing and maintaining departmental files (i.e., filing, sorting, and scanning records).
• Assist with typing correspondence and/or developing spreadsheets/databases.
• Work with University Testing Coordinator on setting schedule
• Keep up on certification for administering exams
• Assist with testing day prep and set-up
• Monitor Testers during testing day
• Unpack materials & assist with sorting/delivering department mail.
• Operate personal computer and office equipment (i.e., copier, printer, etc.).
• Use various software to create or maintain office communications (i.e., Microsoft Word, Excel, Outlook etc.)
• Assist with special projects.
• Perform other tasks as assigned by department personnel.
• Assist with cleaning up the lab and locking materials back up after test day is done
• Assist with troubleshooting on testing day if needed

Minimum Job Knowledge, Skills and Abilities

• Customer Service/Public Relations
• Data Entry
• Filing
• Internet searches
• Maintain inventory
• Microsoft Access
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Phone coverage
• Photocopying
• Receptions/Registrations
• Scheduling
• Troubleshooting PCs

Minimum Qualifications

MINIMUM QUALIFICATIONS

• High School diploma or GED
• Enrolled as a Full time Student at SSU (12 hours for undergraduate and 9 hours for graduate students, except summer), who is in good academic standing. Students in the final semester of enrollment, prior to graduation, may work without being registered for 12 hours.
• Expected to work 8 hours/week (work schedule is arranged around student’s classes) on Pearson Vue Testing. Other hours will be as an office assistant at the front desk of the Student Success Center.
• Pearson Vue Testing has the expectation of maintaining a quiet and respectful testing environment.
• Normal office environment.