Tablet Administrator

Position Summary

The Tablet Administrator will handle field service inventory and processing of inmate tablets and perform limited repair/fix on the inmates' telephones as well as replace handsets and/or keypads for a correctional facility in Chillicothe, Ohio. This position ensures all internal processes, procedures, and contractual timelines are followed.

Key Responsibilities

• Visit at least one assigned site per workday to ensure all assigned sites are visited once per week.
• While on-site evaluate each reported broken tablet and process for RMA
• Track and distribute inventory of inmate tablets at each assigned site.
• Inspect all inmate tablets and open trouble tickets for any issues (equipment alarms, outages, etc.).
• Work with production team to ensure all broken equipment is returned and received within allotted timeframes.
• Distribute spare equipment as needed.
• Perform limited repair/fix on inmates' telephones and/or replace handsets and/or keypads as needed.
• Check inter-office mailbox for inmate complaints about the inmate systems; research and respond to complaints the same day as received so that problems are resolved in a timely manner.
• Utilize trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets/phones and any information that would be useful in troubleshooting inmate system issues.
• Other related duties as assigned.

Education

High School Diploma or equivalent

Experience Requirements

• Some technical experience required
• Knowledge in the use of hand tools
• Basic computer skills for setup/troubleshooting
• Must have valid driver license with acceptable driving record
• Must have a vehicle in good running condition
• Ability to pass a thorough background checks required by ShawnTech Communications, Inc. and the correctional facility
• Must be a self-starter that can work independently and follow directions
• Ability to work in a correctional environment with possible interaction with inmates
• Must have good communication skills; able to work independently at multiple sites
• Other qualifications as necessary

ShawnTech Communications is a trusted integrations provider in the corrections industry. We specialize in the field of technology, driven to provide services and tools to enhance communications and safety to corrections staff and those living on premises.

COVID-19 Considerations:

Nothing is more important to ShawnTech than making sure that we protect the health and safety of our teams. Given the importance of employees to our company, we will continue to respond to employee needs during the unfolding challenge of the pandemic. ShawnTech Communications, Inc. provides Personal Protective Equipment (PPE) and Safety Training to keep you healthy and safe.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Would you be able to pass multiple in-depth background screens?
• What is your hourly pay expectation?
• Are you willing to work in a correctional facility environment?

Work Location: In person

Salary : $18 - $20