What are the responsibilities and job description for the Computer Operator position at SHAZAM?
SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.
What we’re looking for:
SHAZAM is looking for a Computer Operator to join our team. In this position, you'll be responsible for overseeing and assisting with EFT transactions alongside the financial institutions across the country.
What you'll do:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.
What we’re looking for:
SHAZAM is looking for a Computer Operator to join our team. In this position, you'll be responsible for overseeing and assisting with EFT transactions alongside the financial institutions across the country.
What you'll do:
- Manage the operation of several computer systems by means of on-line terminals or multiple system display consoles.
- Monitor systems performance by means of online terminals or multiple system display consoles and identifies potential system malfunctions then initiates corrective action to ensure the integrity of the production files, outputs, and system availability. Seeks to minimize system downtime for our customers by resolving or notifying them about problems in a timely manner.
- Maintain up-to-date knowledge of computer operating procedures and operating standards and provides any necessary training to other operations staff. Recognizes and recommends improvements to Computer Operations Manager on any potential problem areas.
- Responds to any peripheral equipment requests or needs to ensure accurate and effective job stream flow and schedule maintenance.
- Maintain production schedules on ITS computer systems and initiate corrective actions in the maintenance of these schedules.
- Monitor data communication networks. Maintains a ready awareness of the status of all circuits and data communications equipment. Ability to assist Data Communications staff in testing circuits and equipment and act on problems, following problem escalation procedures.
- Monitor on-line systems and take appropriate action when problems occur at ITS, DPCs, foreign switches, or terminals.
- Grow knowledge of all facets of the ITS operations through attendance at classes established by ITS.
- Always maintain all computer operations facilities in a clean and presentable condition.
- Handle and maintain all data in a secure and confidential manner.
- Maintain regular and consistent attendance at such level as is determined in the employer’s sole discretion.
What you need:
- Minimum of one year of computer experience preferred.
- Ability to identify and respond to hardware and software operations problems.
- Ability to interpret system outputs, written materials, and educational courses to improve the Operations Department.
- Any equivalent combination of education, experience, training and/or skills.
- Ability to perform precise computer input and maintain paperwork, access, and retrieval for prolonged periods.
- Ability to stand for up to 30 minutes or longer while preparing for the transportation of system backup tape files into provided tape cases to offsite location via couriers.
- Ability to interpret complex technical written or verbal material and respond with analysis and recommended customer solutions/recommendations.
- Ability to communicate via the telephone, in person and through correspondence with customers, support staff and other employees.
- Ability to transport computers, printers, and other objects weighing up to 50 pounds to new destinations.
- Ability to work under the pressure of deadlines driven by a strategic marketing plan and culture that continually seeks to evolve and grow.
- Ability to think independently and provide self-direction, solve various problems, and make informed rational decisions.
What’s in it for you:
- Supportive, collaborative, inclusive, and diverse workforce.
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
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Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
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