What are the responsibilities and job description for the Automotive Customer Service Representative position at Sheboygan Chevrolet Buick GMC Cadillac?
Are you looking for a place to grow in your career? Sheboygan Chevrolet and Sheboygan Chrysler are looking for people that want a place to call home in the Automotive Industry. We grow our team members from within our company and offer a path that lets you reach your career goals, both positionally and financially.
The Customer Service Representative you will be taking service-related calls for all our dealerships in a high-volume environment. You will be the first voice for Sheboygan Auto customers calling in to make appointments or ask Service-related questions, so we are looking for a customer service expert to join our team!
Customer Service Duties and Responsibilities
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team, confirming scheduled appointments and rescheduling missed appointments.
- Perform outbound follow-up calls for due and overdue service clients, scheduling calls and any additional outbound calls requested by management.
- Keep current with service updates, including open recalls, specials, direct mail pieces and recall notices from the manufacturer
- Utilize our current software to search for answers to clients' questions prior to transferring the phone call to a Service Advisor.
- All other duties, tasks and/or projects as assigned
We need this from you:
- Quality and friendly phone skills
- Ability to operate multi-line phone systems
- Ability to learn quickly
- Knowledge of general computer applications
- Career-minded and looking for a place to call home
- A positive attitude and the ability to spread it to others
You will get from us:
- Full benefits
- 401K plan with company match
- Paid Training
- Paid Holidays
- Company picnic and holiday party
- Paid volunteer days
- Supportive team environment
- Some of the greatest people to work with in the entire area
If you possess these skills and have a desire to join a winning team, submit your resume today!
We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
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