Shelter Manager

POSITION TITLE: Shelter Manager 

SUPERVISOR: Shelter Manager Team Leader

CLASSIFICATION: Hourly, non-exempt

SCHEDULE: Part-time with various shifts available:

• Evening shifts, 4pm-9pm
• Overnight shifts, 9pm-8am (private sleeping quarters and bathroom provided) 
• Daytime shifts, 8am-4pm (only Saturdays, Sundays, and some holidays)

LOCATION: On-site at Residential Facility (undisclosed location within the urban core of Charlottesville and two blocks from public transit bus stop) 

COMPENSATION: $22/hour

SPECIAL REQUIREMENTS: All Shelter for Help in Emergency staff are required to pass the organization’s Suitability to Work with Minors Policy, which requires fingerprinting and criminal background checks. The first step of the screening process is completed after the job offer is accepted and before the first day of work. It typically takes 2-3 weeks to receive the results of the screening, which is not always before the first day of work. The Shelter for Help in Emergency reserves the right to rescind an offer or terminate employment if the screening results do not comport with the Suitability to Work with Minors Policy.

POSITION SUMMARY: The Shelter Manager is responsible for ensuring a safe, supportive, and welcoming residential environment for up to 8 community members (and their dependents) escaping domestic violence. Responsibilities include activities that keep the shelter facility running smoothly as well as the provision of direct support to shelter guests. Shelter Managers are also responsible for answering the Shelter’s hotline and providing information, referrals, and safety planning support to callers, as well as clearing eligible callers to enter the Residential Program. 

RESPONSIBILITIES:

Consistently embody the values of the Shelter for Help in Emergency when interacting with human beings 

• Practice and promote antiracist, trauma-informed, person-centered, strengths-based, and harm-reductive responses to human beings 
• Communicate assertively, clearly, thoroughly, and with solutions in mind 
• Foster a culture of collaboration, mutual support and respect, creativity, and excellence 
• Maintain impeccable confidentiality of client identities and facility location  
• Promote nonviolent speech and behavior
• Demonstrate ability and willingness to disagree constructively while options are being considered, and to then fully commit to the ultimate decision, even if it isn't the decision you would have made 
• Provide feedback to team members that is truthful, timely, specific, and non- judgemental and receive feedback with curiosity, respect, and a commitment to continuous growth and professional development 

Direct support to guests of the Residential Facility 

• Communicate important client related information to incoming staff at shift change
• Complete check-ins of guests throughout shift to ensure client safety
• Provide conflict resolution supports when conflicts arise between guests
• Let guests into the building (answering the door) 
• Lead weekly house meetings 
• Complete VADATA Advocacy data collection accurately and comprehensively for guests as appropriate 
• Lead social and/or skills groups for guests depending on shelter census and desires of guests 
• Provide active listening to guests who need support and connect them to 988 to the Mental Health Virginia Warmline as appropriate 
• Teach guests how the various systems and appliances at Residential work
• Encourage guests to keep their bedrooms and bathrooms clean and remind them where the cleaning supplies are kept 
• Consistently and regularly communicate shelter rules and behavior expectations to guests and support guests in their efforts to align with rules and expectations 

Facilities management responsibilities 

• Turn rooms over for new clients
• Do facility laundry (linens, kitchen towels) 
• Answer Residential Office phone line 
• Let vendors into the building (answering the door)
• Answer the Hello Line
• Complete daily/weekly/monthly checklists of facility needs
• Keep common areas clean and functional 
• Remind guests of the expectations that they clean up after themselves and their children and complete their house duties daily 
• Track grocery needs for general house use 
• Organize and put away donated and purchased supplies for the house 

Hotline operations 

• Answer hotline
• Provide information, referral, and safety planning to hotline callers
• Screen eligible callers for entrance to Residential Program 
• Coordinate hoteling for callers cleared for Residential Program 
• Complete VADATA data collection for all hotline calls accurately and comprehensively 

Volunteer support

• With Community Engagement Coordinator, support with the onboarding of volunteers
• Provide priority list of activities/needs to volunteers upon arrival for shift and help them locate any other necessary materials 

Departmental collaboration 

• Attend regularly scheduled Shelter Manager meetings 
• Submit timesheets accurately and promptly 
• Attend regularly scheduled and as necessary 1:1 meetings with Shelter Manager Team Leader 
• Promptly and proactively communicate concerns or needs to Shelter Manager Team Leader
• Call on-call as necessary for guidance and support during emergency situations 

REQUIRED SKILLS AND EXPERIENCE:

• Compassion for all people, especially those in crisis
• Naturally resourceful and curious 
• Experience working with humans of diverse racial, linguistic, ethnic, religious, and socioeconomic backgrounds
• Ability to constructively provide and receive feedback
• Ability to maintain perspective and exercise wise decision making and good judgement in novel situations  
• Understanding of boundaries and self-care practices and ability to consistently implement them 
• Ability to improvise and adapt to changing circumstances 
• Comfortable with computers and able to learn new software programs including databases 
• Reliable, punctual, detail-oriented, and organized 
• Access to reliable transportation 
• Understanding of the importance of confidentiality and ability to keep both the location of the residential facility and identity of guests of the shelter confidential 

PREFERRED SKILLS AND EXPERIENCE:

• Understanding of the power and control dynamics of intimate partner violence
• Experience working in an emergency shelter setting 

TO APPLY: Please submit your cover letter and resume.