Supportive Housing Program Manager

Title:                 Supportive Housing Program Manager

Department:     ADMIN

Reports to:        Director of Family Pass and Supportive Housing

FLSA Status:      Exempt

Salary:                $64,000 – $69,000

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. 

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).  In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Supportive Housing Program Manager provides direct and specialized housing services for the RISE and Kate’s Place housing programs, while supervising the supportive housing case management team. Good organizational skills and attention to detail are a necessity. The position is responsible for all Supportive Housing operations including tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections). The Supportive Housing Program Manager maintains regular communication with property management, landlords, and

OPEH (in reference to Kate’s Place) in regards to routine maintenance, emergency maintenance situations, unit repairs, and other unit needs. The Supportive Housing Program Manager also ensures regular maintenance functions such as changing filters, lightbulbs, screens, and smoke detectors is completed consistently on schedule.

How you will contribute:

Duties and Responsibilities:

• Ensure Compliance in all Supportive Housing Operations for all units:
  • Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units (with all contracted providers) and Kate’s Place units with HOME requirements and standards also considered
  • Complete annual inspections of Shelter House HOME and HUD funded units and maintain certification to complete them following HUD standards.
  • Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc.
  • Report RISE and Kate’s maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.
  • Conduct move-in, move-out, and “pre lease renewal” inspections and document the process; ensure utilities are transferred correctly.
  • Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors.
  • Ensure units are turned over in the required timeframe (30 days for HUD units).
  • Follow up with case managers on items failed during inspections to address behavioral issues and facilitate resolutions.
  • Regularly review and adhere to HUD Policy related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits as well as HOME Policy income and rent limits.
  • Calculate the rental payments if necessary according to HUD standards for each program participant and track the receipt of payments. Notify case managers of any compliance issues. Collect rent payments.
  • Issue pay or quit notices as directed for non-payment of program fees and in accordance with program policy.
  • Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed.
  • Disseminate information for clients related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques.
  • Negotiate leases on behalf of clients exiting the program to assist the household in moving into permanent housing
  • Maintain documentation of training, housing contacts, client contacts, and other pertinent information in accordance with agency and best standard practice.
• Supervise Supportive Housing Case Managers
  • Provide coaching and development support to Case Management staff as needed and during regularly scheduled one on one meetings; Ensure staff’s calendar is accurate and up to date, and review and sign off on staff timesheets and leave requests
  • Review documentation completed by Case Management staff to ensure it is in accordance with agency best practices
  • Conduct quarterly file audits for both housing and client service files
• Participate in and facilitate staff meeting and staff trainings as directed by supervisor
• Serve in an on-call capacity as needed for emergency situations
• Proficiently utilize Microsoft Suite applications (email, calendar, drive, documents, etc) as a part of day to day work requirements
• Safely utilize Shelter House owned vehicles to drive clients to various locations.
• Ensure compliance with all agency policies.
• Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• Other duties as assigned.

About You:

Required:

• 1 years of management experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resources solutions to unique challenges
• Strong organizational and time management skills; Detail-oriented
• Valid Driver’s License and reliable transportation/ 20-25% local travel for appointments
• Willingness to work rotating schedule to include evenings and weekends when needed

Preferred:

• Knowledge of real estate, property management, and landlord tenant law
• HQS inspection certification
• Three years’ experience in property management or subsidized housing program administration.
• Knowledge of Housing programs in Fairfax County
• Experience supporting programs serving homeless families and those diagnosed with physical or mental disabilities
• Experience with Microsoft Applications

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Must be fully vaccinated against COVID-19 as defined by the CDC or qualify for a medical or religious exemption before starting work.

ADA Statement:  Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

Equal Opportunity Employer

Salary : $64,000 - $69,000