What are the responsibilities and job description for the Coord Project II position at Shentel?
Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Job Summary:
The Project Coordinator-Fiber Sales is responsible for project managing the post-sale order management function for Shentel’s fiber sales team. This requires the coordination of multiple groups including Sales, Engineering, Operations and Customer Service to ensure service is delivered quickly and billing commences immediately, with accuracy. The Project Coordinator frequently works with customers and governmental institutions (USAC) to analyze issues preventing accurate order completion and revenue realization in determining the best options to resolve such problems in a self-directed manner.
Qualification Requirements:
Education: AS degree in Business or a related field is preferred. Other candidates with a strong relevant experience and substantial industry or military experience will be considered.
Experience Level:
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
EEO is the Law and Pay Transparency
Job Summary:
The Project Coordinator-Fiber Sales is responsible for project managing the post-sale order management function for Shentel’s fiber sales team. This requires the coordination of multiple groups including Sales, Engineering, Operations and Customer Service to ensure service is delivered quickly and billing commences immediately, with accuracy. The Project Coordinator frequently works with customers and governmental institutions (USAC) to analyze issues preventing accurate order completion and revenue realization in determining the best options to resolve such problems in a self-directed manner.
Qualification Requirements:
Education: AS degree in Business or a related field is preferred. Other candidates with a strong relevant experience and substantial industry or military experience will be considered.
Experience Level:
- At least Five (5) years’ customer service or equivalent experience. Previous telecommunication experience is preferred.
- 3 or more years of managing complex projects.
- Experience with CommV or other proprietary telecommunications billing systems
- Experience with Federal telecommunication programs preferred.
- Strong business and interpersonal communication skills
- Self-motivated with the ability to deal tactfully and effectively with customers and other Shentel employees.
- Valid Driver’s license and clean driving record
- Proficient with Microsoft applications, including Word, Excel, Sharepoint and PowerPoint.
- Proficient with Adobe Acrobat PRO
- Skill Summary: Strong MS Office, Excel, Access and quantitative abilities.
- Highly skilled problem solving ability (quantitative, conceptual, analytical)
- Exposure to general technology trends influencing the telecommunications industry.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
EEO is the Law and Pay Transparency
