Bar Server Beverage

Job Description

Job Description

Job Title : Cocktail Server

Department : F&B

Reports To : Outlet Manager / F&B Director

Working as a cocktail waitress requires good customer service skills, the ability to accurately remember orders and a strong attention to detail. Good balance and coordination is desirable since you will be balancing multiple drinks on a tray. You will also need to work effectively under pressure. The other duties and responsibilities of this position are outlined below.

Prepare the Work Environment : Before you serve a single customer, you will need to make sure that the work environment is ready for the shift. This means making sure all glasses are cleaned and all drink mixes are in stock. You will need to work with other staff to ensure that you have everything you need before customers begin to place their orders.

Greet Guests : You should greet guests either as they arrive or as they take their place at your table, depending on how your organization works. You will need to provide menus and any information on specials. You should also be prepared to take initial orders in case your customers want hors d'oeuvres or they already know what they want.

Provide Drink Recommendations : Not all customers are sure of what exact cocktail they want. Based on a description of their desires, you will need to be able to judge their tastes and provide recommendations on what they might enjoy. This requires confidence in your own skills and a thorough knowledge of the drinks available at your establishment.

Provide Good Customer Service : The most important skill a cocktail waitress can have is good customer service. You need to fulfill your customers' needs, remain polite even if faced with a difficult position and keep a positive attitude, even on days when you might personally be feeling poorly.

Deliver Drinks and Refreshments : You will need to provide drinks and food for your customers. This requires the ability to move quickly while carrying a tray full of glasses. If you do have a spill, you will need to mark that area with a wet floor sign, get it cleaned up quickly, and deliver replacement drinks promptly.

Accept Payment : You will need to provide a bill at the end of the customer's time at your establishment and return proper change for any cash payments or perform an electronic transaction for a credit card. In the case of running a credit card, you will be expected to maintain confidentiality in regards to a customer's information and approach the situation tactfully if the card is declined.

Clean Tables : After a customer leaves, you will need to clean the table, bring any dishes back, and make sure that disposable items such as napkins and condiments are fully stocked. This will ensure that the customer traffic at your establishment continues to move at a good pace.

Working as a cocktail waitress can be stressful at times due to the fast pace of the position and the demands of different customers. However, it is a terrific way to meet new people, have interesting conversations, and work in an environment that is both entertaining and rewarding.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

High School diploma or GED; or six months to one year related experience and / or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquires or complaints from guests and have ability to write communication for services available.

MATHEMATICAL SKILLS

Ability to add, subtract, two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of currency and weight measurement, volume and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to finger, handle, or feel and talk and hear. The colleague frequently is required to stand up for 4 hours. The colleague is occasionally required to stoop, kneel, crouch or bend. The colleague must occasionally lift and or move up to 30 pounds must be regularly able to bend, squat and lift 40 pounds and occasionally lift up to 75 pounds. Must be able to push / pull carts and equipment weighing up to 250 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)