What are the responsibilities and job description for the Powersports Customer Experience Guide position at Sheridan Honda?
Customer Experience Guide- Powersports
Who we are
We are Wyoming’s one stop for Honda cars, trucks, SUV's and powersports including ATV's, dirt bikes, and off-road toys. Whether cruising main street or climbing the mountain, you can depend on Honda’s unparalleled dependability and safety. Best of all, we’ll get you there and back in style while enjoying the ride!
Sheridan Honda created a dealership experience crafted entirely around what you'd want as a customer. Where there's just one fair, transparent price on everything. And instead of being handed off to multiple people, there's one point of contact to assist the customer from start to finish, on their terms and timeline.
Our team
We believe in teamwork, collaboration, transparency and plain old doing the right thing. Our team is comprised of people who have a passion for creating a great customer experience and enjoy having fun at work. We are lean team that relies on one another for help to ensure the work gets done and our customers always leave happy.
As a Customer Experience Guide at Sheridan Powersports, you will assist customers in the powersports buying journey. From the initial point of contact, to the time they load up their motorcycle, side by side or ATV- your goal is to ensure the customer has the information they need to have an enjoyable and easy buying experience. No commission means no pressure for you or your customer. We pay a generous base salary in addition to performance bonuses.
A typical day might include the following
- Engage with the customers via phone, email, text or in-person to determine where the customer is in their buying journey and what additional information they need to complete the purchase
- Discuss the unique features of each off-road vehicle or power equipment and determine how to customize the purchase with the right accessories for the customer’s needs
- Work with the Powersports Manager to uncover the market value of the customer’s trade-in
- Ensure the customer is aware of financing and warranty options
- Stay in contact with the customers you’ve met to ensure their questions were answered and they had a great experience
Who you are
- You are an off-road enthusiast and enjoy learning about new product features
- You like interacting with people and enjoy explaining details in a non-threatening way
- You enjoy problem solving under pressure and have shown an ability to remain calm, courteous and professional during times of high stress
- You value being in a customer facing role with a strong emphasis on delivering an excellent customer experience
Hours
- Weekdays: Tuesday-Friday 8am-5:30pm
- Saturday: 8am-2:30pm
Benefits
- Medical, dental, vision, 401K match
- Collaborative and fun culture
- Uniforms and refreshments are occasional lunches are provided
- Employee Discounts on Automotive and Powersports
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work setting:
- In-person
Work Location: In person
Salary : $21 - $23