IT Infrastructure Systems and Network Administrator

Sherloq Solutions of Tampa, FL is looking to hire a full-time IT Infrastructure Systems and Network administrator. Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization with a long history in the community for over 100 years! Well, you found it. Sherloq Solutions is looking for YOU to become the next member of our team.

This position earns competitive pay, depending on experience. We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, accidental death & disability, and supplemental insurance. Our plans are designed to be both valuable and affordable.
 If this sounds like the right opportunity for you, apply today!

POSITION SUMMARY:

The IT Infrastructure Systems and Network administrator's role is to configure, maintain, and monitor network performance, applications, systems, and end-user computers/equipment to ensure a high level of availability and integrity of our systems. Participate in the implementation of policies and procedures to ensure system access and provisioning is consistent with industry best practices. This position is also responsible for providing operational and general administrative IT support including server administration, network administration, equipment setup and deployment, break-fix, equipment lifecycle management, and major incident resolution including both centralized and local technical support of network, voice, desktop, and server technologies.

Essential Functions

• Help ensure that system hardware, operating systems, software systems, and related procedures adhere to company standards, policies, and security requirements
• Demonstrate experience working in a distributed environment working with local and geographically distributed team members and teams
• Be expected to participate in a rotating 24/7 on-call list for emergency issues
• Be expected to learn new technologies and apply that knowledge to the ever changing landscape of the company's IT needs
• Ensure the confidentiality, integrity, and availability of systems, networks, and data that are part of our internal and external systems
• Manage all aspects of the physical infrastructure such as servers, switches, access points, firewalls, etc.
• Run disaster recovery procedures, backup jobs, and antivirus updates
• Create and update systems procedures
• Install, configure, upgrade, and support Windows and Linux servers and clients
• Provide end-user computer hardware and software support to local and remote users provide backup support as volume and schedules require
• Assist in the implementation of new technologies as business needs are identified
• Monitor and manage software licensing compliance
• Manage hardware inventory, including overseeing quarterly inventory counts at all locations. Assist with imaging and deployment of computer hardware when needed
• Respond to help desk calls promptly and efficiently
• Suggest areas for improvement in internal processes along with possible solutions

Skills

• Experience working in the debt collection or a regulated industry preferred. (Significant experience in call center, healthcare, or financial services as a lead or subject matter expert may be considered in lieu of debt collection or regulatory experience)
• Must be able to prioritize workload in a fast paced environment, handle multiple projects and be able to work with collaboratively with operations to streamline processes to optimize efficiency, compliance and the consumer experience
• Strong Windows background is required. Solid understanding of Linux (Debian/CentOS) is preferred.
• Ability to communicate at all levels of the organization from front line representatives to executives and to clients
• Excellent interpersonal and communication skills
• Strong problem solving skills

Education and Experience

• Degree in any IT support related field encouraged, but not required
• Minimum five (5) years' experience with Windows based operating systems including, but not limited to: Windows 10, Server 2012, Server 2016, and Server 2019
• Minimum four (4) years' experience with several of the following: Microsoft Office suite, Exchange, IIS, Apache 2, WDS (Windows Deployment Services), Active Directory/LDAP, DNS, DHCP, SSH Shell, Bash, networking (NAT/VPN/Packet Handling/Layer 2 & 3 Switching), Power Shell, storage (iSCSI, NFS, DA), VMWare, Asterisk (Freepbx), SNMP, Linux (Debian/CentOS/SUSE),Mac OSX
• Minimum three (3) years' experience managing networking technologies and Active Directory

We are proud to be an EOE/AA Employer - (Minority/Female/Disabled/Veteran) - http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!