What are the responsibilities and job description for the Instructional Design Manager position at SHI?
Job Summary
This position will provide oversight and day to day management of a team of Instructional Designers & Learning Management System Administrators. This person will work with internal subject matter experts to determine eLearning and training needs of our employees and to ensure our employees acquire the knowledge, skills and competencies in an effective and engaging manner. They will create policies and standards for the creation, rollout and ongoing maintenance of our eLearning modules within our Learning Management System. This position reports to the Sr. Manager of L&D.
This position is able to be located out of SHI Somerset, NJ or SHI Austin, TX office location to work in a hybrid model, 3 days a week.
Responsibilities
Instructional Design
Day to day management and oversight of a team of instructional designers & Learning Management System administrators
Oversee implementation of the instructional design process across all educational course builds
Provide innovative and forward-thinking approach to learning, instructional design, and departmental collaboration
Mentor, train & develop existing and newly hired employees
Establish standards for creation and maintenance of SHI's eLearning content - including internally created and externally procured offerings
Ensure consistent creation of high quality and engaging training offerings in a fast-paced growing organization
Ensure content accuracy by partnering with subject matter experts and stakeholders as needed.
Work with Subject Matter Experts & Instructional Design Team to identify target audience's training needs, define learning objectives and develop online course content & materials
Provide final review of eLearning modules and suggest edits prior to internal launch
Troubleshoot issues with training modules and LMS as reported by direct reports and / or user escalations
Keep up to date on modern learning tools, adult learning trends, and instructional design concepts.
Research new and innovative instructional design, gamification, and technology practices.
Create and implement course maintenance schedules for new builds, revamps, and refreshes to include : key performance metrics, timelines, milestones, and interactions
Design courses, facilitator guides, and e-learning content.
Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products / app features knowledge, and post training evaluation process.
Learning Management System (LMS)
Collaborate and oversee LMS Admin on all LMS matters
Design LMS course CSS (Cascading Style Sheet) to be used for all LMS course offerings
Establish guidelines for course creation (shell and all content) within the LMS and course layouts including discussion boards, bulletin boards, quizzing, weekly content, conferencing, and cohort collaboration
Evaluate course feedback using appropriate Kirkpatrick levels
Manage LMS Admin to coordinate rollouts of LMS improvements and training for ID team in conjunction
Lead technology migrations and updates as needed in conjunction with IT and the LMS System Administrators
Qualifications
Bachelor's degree in English, Communications, Technical Writing, Instructional Design, Business Management, or equivalent combination of education, training, and experience.
5-7 years instructional design experience
At least 2 years of instructional design experience in a business environment
Preferred 1 year of management experience working with creative design and development teams
Experience with a SaaS Learning Management Systems (Docebo, Workday)
Expertise in video editing software (e.g., Adobe Premiere Pro, Camtasia, Vyond)
Proficiency with instructional design and visual design tools (Storyline, Photoshop, Illustrator, Dreamweaver)
Proficiency with Office 365 collaboration tools (Teams, Loop, Planner)
Proficiency with generative AI tools (ChatGPT, Copilot)
Proficiency with various authoring tools (Powerpoint, Captivate / Camtasia, Articulate Rise, Storyline, Canva)
Knowledge of learning theories, adult learning principles, and instructional design models
Experience with SCORM standards & program calls
Experience with Analytics & PowerBI and HTML
Required Skills
Proven management & leadership skills
Ability to align big picture thinking to innovative advances
Ability to build and cultivate relationships with internal stakeholders
Ability to motivate and provide guidance to a team of people
Excellent learning module design skills
Must be someone who is self-motivated with excellent problem-solving skills
Ability to simultaneously manage multiple projects
Ability to prioritize work based on business needs and management requests
Ability to complete tasks accurately and efficiently, with high attention to detail
Ability to take a course through its entire life cycle using an agile process
Ability to make decisions independently and assess vitality of options to present recommendations when leadership approval is needed
Strong project management skills, including ability to create, update and pull reports for projects in project management software
Strong verbal and writing skills- ability to produce written reports that succinctly describe activities, insights, and challenges
Proven organizational skills
Agility to manage the needs of the varies learning delivery platforms, access risks, and deliver results
Ability to work cross functionally across multiple disciplines within the company
Ability to work independently and manage self towards goals, while being a team player
Comprehensive knowledge and proven application of learner-centered, performance-based instructional techniques, tools and methodologies
Open to receiving feedback as well as providing feedback to junior members of the team
Unique Requirements
Comfortable presenting, operating, and collaborating within a remote and hybrid work environment
Professional certification in ROI and impact measurement methodologies (Kirkpatrick) a plus.
Experience curating content from third-party SaaS platforms a plus.
Experience developing training for a sales organization, especially within the technology industry, also a plus.
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