What are the responsibilities and job description for the Patient Care Representative position at Shields Health Care Group?
JOB TITLE: PATIENT CARE REPRESENTATIVE
REPORTS TO: PATIENT CARE MANAGER
LOCATION: LOWELL, MA
JOB LEVEL: 23
HOURS AVAILABLE:
WEDNESDAY - SATURDAY 4 - TEN HOUR SHIFTS
MONDAY - FRIDAY 2:30 PM - 11:00 PM
ABOUT:
Shields Health Care Group is a leading medical provider in New England, operating in one of the most fascinating business environments today – Healthcare. Our world-class team is made up of innovative thinkers and enthusiastic collaborators who take pride in delivering the highest quality care to the patients and medical professionals we serve at more than 40 locations. It’s a great time to be a part of the Shields team as we grow and diversify our services by investing in our people, technology and culture. We’ve created a challenging work environment driven by our talented people, with a unique philosophy of care that sets us apart today and tomorrow.
PURPOSE AND SCOPE:
The Patient Care Representative will contribute to the goals of Shields Health Care Group by
Providing exceptional customer service with professionalism, efficiency and accuracy.
PRIMARY RESPONSIBILITIES:
- Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed.
- Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
- Ability to recognize and utilize when language services are needed
- Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
- Work in collaboration with technologists/radiologists to ensure proper patient flow.
- Process outgoing and incoming US and inter-office mail and UPS deliveries.
- Prepare set up for next day’s appointment schedule and communicate any potential issues
- Provide and respect confidentiality of all customer groups.
- Verify and enter necessary information into our systems.
- Respond appropriately to scheduling emergency patient situations.
- Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4
- Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
- Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
- Remain current on any changes in policies or procedures that modify daily work functions.
- Maintain co pay/petty cash accuracy and make daily bank deposits
- Assist with on-boarding and training of new employees
- Performs other related duties as required
- Work to maintain survey return rates in conjunction with company guidelines and goals
- Workflow in collaboration with multi-departments to ensure efficiencies
EDUCATIONAL REQUIREMENTS:
- High School Diploma required
- Medical office or healthcare administration courses preferred
EXPERIENCE REQUIREMENTS:
- Excellent communication skills and computer proficiency required
- Attention to detail and typing accuracy required
- Knowledge of anatomy, medical terminology and insurance requirements is preferred.
- Ability to follow instructions with minimal supervision
- Proven ability to multi task and exceed customer expectations is required
PHYSICAL REQUIREMENTS:
Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.
INTERNAL/EXTERNAL INTERACTIONS:
This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.
NOTE:
It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.
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