What are the responsibilities and job description for the Housekeeper - Ocean Shores position at SHILO MANAGEMENT CORPORATION?
Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the Western United States. Each Shilo Inn has been designed to offer quality guest comfort at an affordable price. Our philosophy, commitment and mission is to provide the ultimate in genuine friendliness, along with clean, comfortable rooms and suites, all at an affordable price. Shilo Inns friendly, “attention to detail” oriented staff are dedicated to living up to Shilo’s motto of “Affordable Excellence”. More than 95% of all Shilo’s guests return and refer other guests.
The Shilo Inn Ocean Shores, WA is currently looking for a housekeeping/room attendant who has integrity and attention to detail to join our team. The ideal candidate will be high-energy, dependable and the main focus is customer satisfaction through the cleanliness of our hotel accommodations. The goal is to create a clean and orderly environment for our guests so they will keep coming back time after time. Come flourish with our team and be part of a company that appreciates the hard work and dedication of our employees.
Key Responsibilities & Essential Job Functions for Room Attendant:
- Clean guestrooms as directed by checklist specific to the individual hotel. Cleaning duties must leave room free of dust, dirt, litter, hair, lint, carpet spots, spills or spots on walls, water spots on chrome fixtures, smudges on mirrors, mildew, rubbish under the beds, cobwebs and odor. Duties include vacuuming, dusting, wiping and washing/sanitizing bathroom floors, tubs, sinks, showers and commodes.
- Replace soiled linen with clean in bathrooms and bedrooms per directives of the individual hotel.
- Make beds in a neat wrinkle-free condition per directives of the individual hotel.
- Supply guestrooms with sundry items specific to the individual hotel; i.e., soap, glasses, brochures, etc.
- Confirm that all appliances, radios, televisions, telephones, and lighting are operational. Set televisions to Shilo channel, radio/alarm to correct time and on low volume.
- Stock and maintain the housekeeping cart.
- Report maintenance issues/requirements to Head Housekeeper promptly and note on worksheet.
- Perform all job functions in accordance to safety policies set forth by the Company and in compliance with Hazardous Chemicals (HazCom), Hazardous Energy (Lockout/Tagout), and Blood borne Pathogens Standards required by both State and Federal Occupational Safety and Health Act (OSHA).
- Know and comply with all Company policies and procedures to prevent employees from contracting or spreading diseases caused by blood borne pathogens.
GUEST COURTESY/HOSPITALITY AND SECURITY:
- Present hospitable attitude towards all Guests. Greeting guests in hallways in a pleasant and friendly manner. Answer questions of Guests or direct them to appropriate hotel department/person where requested information may be obtained.
- Do not knock on occupied guestroom doors until 12:00 noon to gain entrance for cleaning. Always announce in the English language "Housekeeping" when knocking on doors or entering guestrooms.
- Report to supervisor any room requesting "no service" in compliance with Company security policy.
- Ensure guest privacy is respected and confidential.
