What are the responsibilities and job description for the Front Office Administrative Assistant/Functional Medical Office position at Shine Functional Health?
Who We Are:
Shine Functional Health is a boutique medical practice based in Buffalo Grove IL. We offer personalized precision medical care utilizing the principles of functional and traditional medicine. Our team at Shine Functional Health takes a much more holistic approach. By focusing on why your symptoms manifest the way they do, we seek to identify the root cause behind your chronic disease. We focus on lifestyle medicine along with numerous integrative therapies. We believe that building strong relationships with our patients and their families is essential to providing effective care and healing.
We are a very busy and rapidly growing practice that offers a unique and caring environment that values a growth mindset, continuous learning, and a focus on team culture.
Who We Seek:
We are seeking a dedicated and motivated individual to join our team. Our ideal candidate is someone who has a customer-centric attitude who enjoys working in a fast paced environment. One who is highly organized with excellent written and verbal communication skills and someone who values kindness and professionalism. This is a hybrid role (essential functions 80% / backend admin support 20%) in which you will be the first point of contact for patients, provide support to the office manager with clinic operations, and flexibility to take initiative on special projects outside typical responsibilities when necessary.
Job Type: Part-Time
Salary: $17.00 per hour
Expected hours: 25 - 30 hours per week
Schedule: Monday, Tuesday, Thursday, Friday (closed Wednesday)
Work Location: In person
Benefits: Employee discounts
Summary of essential job functions:
- Demonstrate exemplary customer service when welcoming patients and visitor management to the Shine office
- Heavy calendar management and scheduling for physician, nutritionist, and staff
- Answer phone calls, manage emails, monitor portal communication, and in person inquiries
- Check in/check out patients ensuring up to date demographics and required forms completed
- Billing management (patient visits, product sales, office admin, etc)
- Input patient information and health data into EHR system,
- New patient intake and database management for new patient inquiries
- Support physician and office manager with administrative tasks
- Communicate with internal office team and provider to ensure patients are equipped and daily tasks are accomplished
- Understand and maintain HIPAA regulations and required office forms while maintaining the patient confidentiality for all patient records
Minimum requirements:
Must have a high school diploma or equivalent. Use of professional language, both verbal and written, is necessary while communicating with patients, vendors, and staff. Previous experience in a receptionist role or front line customer service. Experience with an EMR/EHR medical system is preferred.
Essential skills/qualifications/abilities:
- Highly organized with excellent time management skills and the ability to prioritize projects
- Excellent verbal and written communication skills
- Proficient computer skills and knowledge of Google Suite, Apple Mac, Canva
- Efficient problem solver, ability to work independently or as part of a team
- Dependable and punctual
- Manage multiple responsibilities with calm and ease
- Coachability, ability to learn new tasks
- Ideal soft skills: communication, relational equity, organization, technical skills, empathy, reliability
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
If you meet the basic job requirements above, please submit a resume and cover letter.
To learn more about our practice please visit our website:
www.shinefunctionalhealth.com
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $17