What are the responsibilities and job description for the IT Support Technician position at ShipHero?
A company is looking for an IT Support Technician 2, who will serve as the first point of contact for users seeking assistance with IT Helpdesk issues.Key ResponsibilitiesResolve user-reported issues through various communication channels such as phone, email, or SlackEscalate complex problems to senior support staff as necessaryMaintain accurate and detailed communication through the Jira ticketing systemRequired QualificationsBA / BS degree in Technology, Engineering or similar, is preferred1 - 2 years of experience in IT Support or customer service rolesProficient in troubleshooting software issuesAbility to recognize phishing attempts and enforce security protocolsSkill in prioritizing issues based on urgency and user needs