HVAC Residential Service Technician A

Shipley Energy is looking for an experienced HVAC Technician to join our team in Camp Hill, PA

- $24 - $30 per hour based on experience
- 20 days PTO
- Medical, Dental, and Vision Benefits
- 401K with 30% company match

Requirements:

• Possess the requirements of a Residential Service Technician B

• Technical school certification or equivalent experience

• EPA Type 1 and 2 certification

• Proven success at the diagnosis and repair of complex problems on HVAC residential systems without daily supervision

• Complete understanding of refrigerant cycle

• Proficient at reading and understanding residential schematics

• Able to be on the “on call” schedule including evenings, weekends, and holidays

• Proven success at educating customers on products and services offered by the company including replacement systems and maintenance agreements

• Able to read, write, and speak English

• Demonstrated ability to complete paperwork properly and according to procedure

• Valid driver’s license

• Able to lift, pull, and/or push 75 pounds

• Able to climb ladders and work off scaffolding

• Able to sit, stand, bend, stoop, kneel, and reach for extended periods of time

• Furnish own hand tools

• Committed to the values of initiative, responsibility, caring relationships, integrity and innovation

• Able to complete a pre-employment physical test

Responsibilities:

• Diagnose and repair residential oil and gas heating equipment, air conditioning units, and heat pump units

• Complete residential preventative maintenance on heating and cooling equipment

• Train other technicians

• Provide all customers with consistent, quality service in accordance with company procedure

• Positively promote the company’s products and services, developing equipment leads and selling service contracts

• Assist other team members to achieve maximum success, safety, and efficiency

• Maintain required truck inventory as audited

• Maintain a neat appearance in proper, clean uniform at all times

• Perform regular vehicle maintenance checks and maintain a clean vehicle at all times

• Perform all duties in a safe manner ensuring incident-free operations

• Able to operate Astea handheld device

• Report any incident or accident as soon as possible to the Residential Service Operations Manager/Home Services Project Manager

Authority:

• Secure customer prices for repair parts from the Home Services Project Manager/Residential Service Foreman upon a customer’s request

• Recommend any changes which will improve the efficiency or service of the company to the Home Services Project Manager/ Residential Service Foreman

• Not authorized to bind the company in any contract

Relationships:

• Reports to the Home Services Project Manager/Residential Service Foreman

• Internal contacts: managers and team members at all company locations

• External contacts: customers and wholesale parts distributors

Expected Results:

• Reduce call backs to less than 3% of all calls

• Maintain a minimum 75% on utilization report

• Achieve a minimum 90% on GPS Safety score

• No preventable incidents or injuries

• Complete a minimum of 2 technical training courses per year

• Provide a minimum of 2 qualified sales leads per week.

• Maintain a standard stock inventory on vehicle of less than 3% over/under

Salary : $24 - $30