What are the responsibilities and job description for the Customer Service Representative position at Shively Bros. Inc?
Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some knowledge of purchasing or inventory management.
RESPONSIBILITIES:
- Create and track sales orders, purchase orders, and invoices
- Maintain a high level of professionalism with customers demonstrating excellent customer service
- Ensure orders are input accurately and follow-up on missing information and open orders
- Control and manage incoming and outgoing documents
- Respond to customer questions with accurate and relevant information promptly
- Able to complete assigned tasks working with little to no supervision
- Good written and oral communication skills and excellent organizational skills
- Experience using Microsoft Excel and Word
- Good interpersonal and leadership skills
- Ability to sit for long periods
REQUIREMENTS:
- High school diploma or equivalent preferred
- 1-3 years of experience in customer service required
- Understanding of purchasing or inventory management is desirable
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
