Service Office Manager

We are looking for a Service Office Manager in Roanoke, VA.  This is a full-time, on-site position.  The ideal candidate is a dependable, organized, productive team player with the ability to oversee office staff, coordinate with management, and work well with others.  Excellent customer relations skills are required.  The candidate must also possess oral and written communication skills and basic computer knowledge, including Microsoft Office. 

Benefits:

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Full array of other benefits including Vision, Dental and optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.

Principal Duties and Responsibilities:

• Coordinate and maintain the daily operation of the office.
• Provide support to the General Manager, Project Managers, and Dispatching.
• Maintain customer service portals, reconciling purchasing and billing.
• Initiate and assist with collections of overdue customer accounts receivable.
• Generate departmental summaries and facilitate bi-weekly service huddle meeting.
• Review and approve service labor for payroll submission.
• Process weekly billing to customer for service work performed.
• Interact with customers and technicians in a courteous and professional manner.
• Backup for service dispatching, as needed.
• Assist HR with new employees.

Experience, Training, and/or Certifications:

• 2 years of experience as an Office Manager.
• Dispatching and/or accounting experience preferred.
• College degree preferred.
• Construction accounting experience highly preferred.

Additional Requirements

• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer services skills.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Comfort Systems USA Shoffner is the region's leader in HVACR, Electrical, and Plumbing services. We have a well-established reputation for quality work done by quality people and are one of the top 3 largest mechanical contractors in the nation and the value leader in the market.

Comfort Systems USA Shoffner is an Equal Opportunity and Affirmative Action employer.  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.