Client Services Specialist

• The Client Services Specialist provides practice group administrative support and serves as a point-of-contact to legal and client teams to ensure compliance with firm and client billable/non-billable guidelines and expectations. 
• Serves as subject matter expert and client service liaison to internal client teams by documenting, relaying, and ensuring compliance with client guidelines and matter management instructions. 
• Develops, implements, communicates and updates internal client-specific processes, procedures, guidelines and practices to increase efficiencies and enhance client service. 
• Develops and implements client/case-specific docketing and reporting processes & procedures with case team; may handle daily docketing including calendaring dates, creating new database records, preparing docket reports, and assisting on other docketing related tasks, as necessary. 
• Provides administrative support to practice group leaders by preparing and maintaining tracking reports and/or internal databases with information relating to business development, trials, expenses, budgets, personnel, or other data identified by practice group leaders. 
• Assists with identifying, evaluating, and managing potential vendors, such as medical record collection vendors, court reporters, etc. 
• Acts as liaison with litigation support vendors, specifically on customer service issues; ensures vendors have received and are adhering to Case Management Orders (CMOs). 
• Develops and coordinates methods for processing third-party vendor expenses, including communication of vendor payment guidelines to timekeepers (attorneys, paralegals, and other professionals who bill time to clients), professional staff, local counsel, experts, and other vendors. 
• Analyzes and reconciles client-related vendor and timekeeper expense reimbursements including those associated with trials; provides information to Billing & Collections team to meet client-billing requirements (client matter numbers, contact info, budget information, etc.). 
• May assist timekeepers in billable and non-billable work overflow, such as organizing, tracking and providing materials for litigation activities, experts and attorneys. May process vendor invoices (local counsel, expert witness third-party vendors, etc.) as needed. 
• Designs and updates client case management systems; troubleshoots issues with the data; assists in development of reports; prepares and maintains system training manuals for new users.
• Generates database reports/documents using preset report formats, and coordinates updates and circulation to legal team and client at required intervals. 
• May upload data and documents to client-owned databases.
• Modifies electronic data files to create files for specific database applications; links images and other digital files to database records. May assist on data collection projects.
• Serves as cross functional point of contact for special projects and/or training to support workflow in the department/practice group. 
• Completes multi-step projects with minimal supervisory review, using department/practice group knowledge and problem solving skills.
•  Keeps practice group and firm personnel abreast of current and potential problems, seeks advice as needed.
•  As requested by supervisor, may engage in guiding and mentoring of staff to enhance performance and behavior. 
• May participate in trial by assisting with trial site operations.
• May travel occasionally to conduct any required duties.

#LI-CF1; LI-Hybrid