What are the responsibilities and job description for the Member Services Attendant position at Shore Lodge Whitetail LLC?
Description
MEMBER SERVICES SUMMARY:
Our Member Services Team ensures that our members’ and their guests’ requests and needs are fulfilled at 5 Star/4 Diamond service level. Every member of the team is responsible for conveying a positive and unforgettable service experience. Our Member Services team holds responsibility for the following: Recreation equipment, fitness center/tennis pavilion and poolside service, transportation, concierge and outdoor services. A key part of every associate’s responsibilities is to serve as a Shore Lodge/Whitetail ambassador, engaging the guest and other associates at every opportunity.
STANDARD SPECIFICATIONS:
- Frequent weekend and holiday work. Varied hours of operation.
WHAT YOU GET TO DO:
- Greet and welcome members to the facilities in accordance with our Forbes level of service
- Assist members with the orientation of Whitetail Club and all its facilities and amenities
- Maintain the general cleanliness of the Fish & Swim Club and Clubhouse exterior and interior, Whitetail Club Park, game rooms, workout facility and indoor tennis pavilion
- Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
- Maintain the pool, hot tub and locker rooms with towels, organize chairs, umbrellas and tables
- Maintain Whitetail Club transportation vehicles
- Perform valet parking if requested and fulfill transportation requests for members
- Assist the Marina and Guest Services when needed
- Monitor the Club amenities for cleanliness and orderliness
- Adhere to Company policies, procedures, and standards
- Perform other duties and responsibilities as assigned
- Be knowledgeable in Club events and programs
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
- Relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
- High School Diploma or equivalent Education
- Ability to multi-task while providing superior customer service
- Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
- Possess a clean driving record and valid driver’s license
- General knowledge of all Microsoft Office Applications
- Previous Guest Service Experience