Head Teller

Shore United Bank is looking for a Head Teller (Head Teller/Teller Supervisor) to join our team. This position is responsible for overseeing the daily operational function of the line and managing the team to ensure smooth and orderly operation of the line area, and assists with all sales initiatives and provides the highest quality of service to every customer. The Supervisor is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers, and coaches the team in their conversation skills. Additional responsibilities are as follows:

Essential Functions

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Opens new consumer and business accounts including CD’s, IRA’s, and safe deposit boxes
• Supports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approach
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Monitor drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Required Education and Experience

• High school diploma or GED equivalent required
• A minimum of 2 years’ experience in a teller role required

Company Benefits

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work
• Comprehensive benefits package including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!
• Paid Parental Leave
• 401k savings plan with up to a 4% company match
• Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of $3 billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here. ^®

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.

Salary : $17 - $21