Customer Care Specialist

Job Description

Customer Care Specialist Position

Do you enjoy frisbee and creative problem solving? Do you love the idea of being part of a growing, experienced company? Join us at Shoshana Technologies as our new Customer Care Specialist! Work in a team based environment providing technical support and training for proprietary home care software.

JOB SUMMARY:

Responsibilities:

• You’ll learn how to manage multi-level communication with our customers via email, phone, screenshare, or webcast to answer questions, solve problems, and encourage engagement with our software.

• You’ll begin to establish lasting relationships with new customers through the onboarding and training process..

• You’ll learn how to advocate for our customers by understanding what they need. By communicating these needs to the Shoshana team we will all be able to understand what to add or change in the software to make those customers’ lives easier.

• You’ll learn how to demonstrate the value of our product by showing people how awesome it is and how it helps them to grow their business.

Responsibilities you’ll get better at once you’ve been here for awhile:

• You may be asked to create and maintain engaging support materials to empower clients through self support.

• As your knowledge grows you'll be able to bring your expertise to other departments to help improve both our software and our company.

You’re a good fit if...

You are a wellspring of patience and empathy, with an excitement for learning and passion for follow through, you can’t leave projects unfinished. Your friends describe you as punctual, kind and open-minded.

Do these sound like you?

• I am team oriented which means I have the ability to work collaboratively, providing direction to and receiving feedback from peers and managers including the ability to accept, create and manage change.

• I have at least 1 year of customer service experience.

• I have the ability to prioritize and complete multiple tasks with deadlines

• I enjoy investigating and identifying the root problem of customer issues so I can provide complete resolution. That may often require creative solutions, including monitoring of ongoing feature needs.

• I love to teach new things to people so they can do their jobs better, so I might enjoy creating and hosting customer focused training programs.

• I feel comfortable communicating effectively with customers, team members and leadership team.

• I have a strong skill set for attention to detail, time management and process review.

• I’m very comfortable using Windows OS, Microsoft Office (Word, Excel, PowerPoint), G Suite and related programs.

Now about us!

Shoshana Technologies is a local Ann Arbor company that has been in the community for 25 years. We provide great Home Care Agency Management Software that does everything from contact management to billing and payroll. Our customers are home care agency owners and their office staff. We’re a close-knit team of outgoing people passionate about potlucks, our office dogs and providing top-notch software and support. This position is currently remote with no timeline for resuming in-office work.

If you see yourself in the description above and want to know more about the job and our company please follow the instructions below to apply for this position. We’d love to meet you!

TO APPLY:

Please attach your resume as well as a brief summary of why you are interested in and qualified for this position.

Job Type: Full-time or Part-time

Job Types: Full-time, Part-time

Pay: $26,276.00 - $48,646.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Work Location: Multiple Locations