What are the responsibilities and job description for the Patient Access Representative position at Shriners Children's?
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40 hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
Job Overview
We currently have an opening for an On-Call Patient Access Representative to join our Portland, OR team. Greets, directs, checks in and registers patients; enters, updates and verifies pt. insurance information. Schedules outside services; assembles chart forms; updates ID sheet, etc. Secures signatures on release of information, required treatment and billing authorization and other legal documents as necessary. Scans documents in EMR. Maintains Incomplete Verification Worklist in EMR. Assists in insurance authorization process and financial counseling functions.
Schedule: On-Call (in-person)
Holidays: 9 observed holidays per year
Compensation range: The hired applicant's placement within the range is based on qualifications, professional experience and education.
Responsibilities
Customer Relations• Greets and accurately directs patients/families presenting for appointments and treatment.
Patient Information• Accurately enters/updates patient information into computer system according to current applicable procedure at the time of registration.Insurance Information• Accurately enters and updates patient’s insurance information in computer system according to current applicable procedure at the time of registration.Patient Check-in• Performs check-in of patients who arrive for scheduled appointments or admissions.Insurance verification• Verifies insurance coverage for all patients receiving services at the hospital. Updates registration encounters to reflect contact information. Responsible for maintaining the Incomplete Verification worklist in SHCIS.Insurance Authorization and Financial Counseling• Assists as needed with insurance authorization process and in financial counseling functions of Shriners Hospital according to current applicable procedure/guidelines.
This is not an all inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Qualifications
Required
- High School Diploma/GED
- 2 years expereince in patient access, insurance verification
- 2 years expereince computer applications, typing, general office skills
- 2 years clerical experience with the ability to coordinate, manage, and follow-up
Preferred
- Associate in related field
