What are the responsibilities and job description for the Front Desk Agent - Prince Resort position at SHROFF INVESTMENTS, INC?
Front Desk Agent –
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.
Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests reservations.
Job responsibilities -
· Check guests in and out of resort
· Issue guest keys appropriately
· Communicate with other departments to meet guest requests
· Accommodate guest’s scheduled stay as needed
· Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
· Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
· Resolve quest concern; assist in all inquiries relating to hotel amenities and services
Requirements -
· Available to work a flexible schedule including weekends and holidays
· Previous experience is preferred but not required
· Strong verbal and written communication skills as well as positive body language
Qualifying team members may enjoy the following benefits -
· Medical insurance
· Vision, Dental, Disability, Life, and Accident insurance
· Paid Vacation
· Bereavement leave