What are the responsibilities and job description for the Guest Service Representative position at Sierra Car Wash?
Guest Service Representative Job Description
Guest Service Representative (GSR): You will report to the Location(s) General Manager. Primary responsibility, but not limited to guide each guest’s vehicle onto the conveyor safely & assist guests with the purchasing decisions to achieve your sales goals with Fast Pass memberships.
What you would do:
- This is a hands-on, guest interacting, outdoor position; you must be willing to work in the various temperature conditions while getting your hands a little dirty.
- Inspect vehicles before they enter the tunnel to ensure there are no safety issues.
- Deliver an exceptional guest experience by being friendly to guests and handling vehicles with extreme care.
- Complete tasks associated with location cleanliness and appearance such as sweeping, picking up trash, cleaning windows, and/or minor landscaping work as directed by management.
- Follow all Raceway Car Wash safety procedures and policies.
- Warmly greet guests and personalize their visit by using training tools provided.
- Utilize sales tools to help promote our products including membership sales & daily specials.
- Utilize problem solving, active listening, educate our guests on product knowledge, packages, and services to help enhance their experience.
- Operate a tablet and Point-Of-Sale system to invoice and properly order vehicles to be loaded into the tunnel.
- As needed, assist Production crews with vacuuming, sweeping, and managing the vehicle queue.
We are looking for people who enjoy:
- Providing outstanding guest service with a friendly and positive attitude
- Being active and on your feet in a fast-paced environment
- Taking pride in your work and paying attention to detail
- Ability to build relationships with guests and other staff.
- Positive, energetic, and outgoing personalities comfortable working on their feet and outdoors
Employees who typically do well in this role have prior experience in: Guest service, sales, retail & service industries.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $16 - $17