Customer Experience Representative

Who we are:

At Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products—we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.

Position: Customer Experience Representative (Inside Sales)

Division Location: Kent, Washington

Employment Type: Full-time

Compensation Range: $55,000 - $75,000.00

Vacancy: This posting is for an existing, currently open position.

Deliver the Difference with us:

As a Customer Experience Representative at Sierra Forest Products, you will play a key role in strengthening our customer relationships while expanding your own professional skillset. In this role, you will support sales initiatives, foster exceptional customer satisfaction, and manage a portfolio of accounts.

You will be expected to develop a strong understanding of our diverse product offerings and confidently communicate their value to customers. By providing knowledgeable guidance and proactive support, you will help drive growth, enhance the overall customer experience, and contribute to the success of our sales team.

Your Role & Impact:

• Deliver exceptional, high‑quality customer service to all existing customers and clients.
• Manage inbound sales and general customer inquiries with accuracy and professionalism.
• Process and enter sales orders efficiently and in a timely manner.
• Troubleshoot and resolve order‑related issues, including delays, credits, and returns.
• Collaborate closely with cross‑functional teams—such as logistics, warehouse, and purchasing—to support smooth operations.
• Proactively sell to and expand an existing portfolio of accounts.
• Serve as a knowledgeable brand ambassador with a strong understanding of our products and their specifications.
• Provide comprehensive sales support to the outside sales team.

What Makes You Stand Out:

• Highly driven, positive, and energetic individual.
• Strong ability to identify, address, and resolve problems and conflicts as they arise.
• Demonstrated experience in sales and/or within the building products industry.
• Genuine passion for cultivating and maintaining strong relationships.
• Thrives in a fast‑paced, collaborative, team‑oriented environment.
• Hard‑working with an entrepreneurial mindset.

Why Join Sierra Forest Products?

• People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
• Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, Sales Incentive, Company Car, Gas Card, and programs designed to support not only you but your family as well.
• Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
• Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.

AI Usage & Disclosure: This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.