Rooms Controller - Caribe Royale Orlando Hotel

Description

The Rooms Controller will work in partnership with Front Desk and Revenue Management with a focus on managing the hotel’s room inventory to maximize revenue pertaining to guestrooms. The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping, and the Front office.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Two (2) years’ experience in a Hotel or Resort Front Desk position.
• Possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
• Able to handle a multitude of tasks in an intense, ever-changing environment.

Responsibilities

• Approach all encounters with guests, employees, and members in a professional and personalized manner.
• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities.
• Work with Caribe Ambassador’s to ensure VIP’s are upgraded to specific room types while allocating the proper number of rooms to be reserved for upgrades.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
• Ensure inventory in the Property Management System (Opera) is in balance and take corrective action in the event of variances.
• Actively participate in daily briefings and meetings.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or 2-year college degree preferred.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard on a daily basis.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Rooms Controller job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.

Qualifications