What are the responsibilities and job description for the Connectivity Specialist position at SIG Combibloc?
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Connectivity Specialist
Summary of role :
This position is responsible for activities related to SIG line connectivity, analysis and reporting relevant to the service department, especially regarding equipment data, efficiency reporting systems and digital service solutions data, management of field service activities, including installation and maintenance of SIG Combibloc equipment at customer sites, provides technical analysis and management of service results reporting for North America, including all of Canada and the USA.
Key responsibilities :
- Install and configure hardware for SIG filling lines with connectivity functions, ensuring network integration and seamless communication with other systems and equipment.
- Ensure digital technical indicators trigger proactive and corrective actions to maximize line connectivity within the AM_N cluster, guaranteeing accurate data transmission and monitoring performance deviations to optimize the reliability and availability of the filling lines.
- Provide technical consultancy by identifying customer needs, recommending process and functionality improvements, negotiating alternative solutions, and proposing the adoption of new methods and techniques to tailor solutions to customer requirements.
- Offer technical support and troubleshooting assistance to the reliability center manager and technical teams in addressing connectivity-related issues.
- Analyze technical documents, verify their application, and coordinate the necessary actions with relevant departments. Track progress until completion and manage the implementation schedule.
- Lead meetings with SAMs and project managers to address customer connectivity requirements and regional needs.
You bring these skills, experience & education :
Ideal candidate brings :
We offer
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.