Medical Receptionist

Signe Spine & Rehab, LLC.

About the Company: Whether it’s the onset of a new condition or chronic pain that’s been going on for weeks or months, the caring team at Signe Spine & Rehab, LLC serving the Charleston community in Mount Pleasant, South Carolina, is dedicated to improving their patients’ quality of life. Board-certified physiatrist Daniel Nemeth, MD, and his team devise comprehensive physical medicine treatment programs to help patients ages 13 and up eliminate pain and get their lives back on track, utilizing a diagnostic approach to find the root of the problem.

Job Title: Medical Receptionist

Job Purpose: This position is responsible for providing exceptional customer service, assisting patients with check-in and check-out in a courteous and pleasant manner, handle scheduling and re-scheduling appointments and referrals, assist with prior authorizations and monetary collections (co-pays, time of service, sending and creating invoices,) answering the phone and faxes, and completing filing in the Electronic Health Record (EHRs.)

Location: Mount Pleasant, SC

FLSA Status: Non-exempt (hourly)

Reporting Relationship: Directly reports to Practice Manager.

Supervisory Relationship: None

Minimum Education Requirements:

• High School Diploma, GED, or suitable equivalent.

Minimum Skills/Experience Requirements:

• Must have computer skills and experience with appointment scheduling and word processing software.
• Must feel comfortable using email and interacting with internet applications.
• Must be able to perform multiple and diverse tasks simultaneously.
• Must have proven experience handling patients/customers and dealing appropriately with conflict.
• Must have strong verbal and written communication skills.
• Must display a courteous, positive and helpful attitude to patients, their families, staff, vendors and physicians to include a pleasant speaking voice and demeanor.
• Must be reliable and highly motivated.
• Must be able to accurately follow office procedures and protocols with minimum supervision.
• Must have familiarity with scheduling and rearranging appointments.
• Must have a working knowledge of managed care and insurance types.
• Must have a working knowledge of HIPAA privacy regulations.
• Must maintain a neat, professional appearance.
• Must be able to perform duties in stressful situations.

Job Duties and Responsibilities:

• "Opens" the office each day, according to protocol.
• Greets patients as they arrive for appointments for check-in and schedules or set reminders to schedule next visits during check-out.
• Enters patient demographic, insurance, and authorization information; scans or copies insurance cards; obtains updated information and creates charts as necessary. Obtains accident details and referring physician information if missing.
• Verifies patients have brought all necessary records from other providers to include x-rays and MRls before sending the patient to the clinical area.
• Verifies that required authorizations have been obtained.
• Assists with insurance procedure prior authorizations.
• Collects co-pays and/or time of service payments, issues receipts and posts payments to patient accounts as appropriate. Creates and sends invoices for medical record requests.
• Answers the telephone pleasantly and by the third ring as often as possible.
• Performs insurance verification for the next day scheduled appointments.
• Ensures all patient paperwork is complete before the patient is seen.
• Refers patients who need to establish payment plans to Insurance Coordinator.
• Monitors and documents all changes affecting the doctor's schedule; reschedules patients as necessary to accommodate schedule changes.
• Screens visitors and responds to routine requests for information.
• Explains financial and collection policies to new patients; provides written guidelines to each patient.
• Explains HIPAA privacy policies to new patients; provides written guidelines to each patient.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
• Leaves detailed messages and returns calls as soon as possible.
• Facilitates any physician requests throughout the day.
• Ensures all faxes are cleared off the machine and distributed throughout the day.
• Keeps the patient reception area neat and clean at all times throughout the day.
• Cross-train to cover Check Out responsibilities.
• Confirm requests for returned call, paperwork completion, or other requests are finalized in a timely manner.
• Attends regular staff meetings.

Working Conditions and Physical Demands/Requirements:

• Work may require sitting or standing for long periods of time and stooping, bending and stretching for files and supplies.
• Employee will occasionally be asked to lift files or paper weighing up to 30 pounds.
• Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier and such other office equipment as necessary.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Position also requires viewing computer screens and typing for long periods of time. Occasional over time work may be required.
• Work is performed in a reception area and involves frequent contact with patients, some of whom may be disgruntled. Work may be stressful at times.
• The employee must be comfortable asking patients for money.
• Interaction with others is constant and interruptive.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person