New Business Operations Manager

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.

With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.

We hold true to our core values: Adaptability & Continuous Improvement, Transparency & Trust, Honesty & Integrity, Teamwork & Collaboration, and Gratitude & Compassion. At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since 2016, we have received numerous regional and national awards for our products, business, and workplace culture. To name a few: Regional Top Workplace Award for 2016, 2017, 2020, 2021 & 2022. National Top Workplace Award for 2022 & 2023. Top Workplace in Compensation & Benefits, Leadership, & Finance Industry. WINK 2019 Trailblazer Award. S&P Global Market Intelligence 2020 - 3rd Fastest Growing Life Insurance Company.

Full Time or Part Time: Full Time
Standard Hours Per Week: Monday - Friday, 45-50 hours/week
Work Schedule: Shift starts at 8:30 AM MT
Schedule Type: In-Office with hybrid flexibility

SILAC Insurance Company provides an extensive variety of benefits that includes: Medical, Dental, Vision, Health/Flexible Savings Account, 401(k) & ROTH, Pet Insurance, Parental Leave, Paid Time off, 10 Paid Holidays, Birthday Pay, Paid Volunteer Time, Employee Assistance Program, and Tuition Reimbursement. Please inquire about more information about other benefits and perk offerings.

Responsibilities:

As a New Business Operations Manager, you will oversee New Business administrative processing and employee development. You will work directly with members of all departments to promote teamwork, discussion, and collaboration. In addition to working with internal departments, you will work with our external business partners to ensure the team is delivering superior, friendly, and personalized customer service. This role requires patience, empathy, and understanding in a fast-paced and evolving environment.

Some administrative duties are intertwined in the role of a New Business Operations Manager. These include developing and maintaining supporting documentation of all department processes and procedures, maintaining employee documentation, and maximizing system efficiencies.

Required

• At least 1 years of business experience in the annuity industry; solid understanding of distribution, marketing, and operations.
• At least 1 years of leadership experience.
• Demonstrate advanced proficiency in one or more major service areas and consistently exceed standards in all.
• Detail-oriented, well organized, and highly self-motivated with ability to complete tasks correctly and in a timely manner.
• Ability to solve problems, oversee the resolution of tactical issues and make decisions promptly.
• Demonstrate strength in building effective teams and developing direct reports and others.
• Ability to work at minimum 45-50 hours per week to meet the standards and business needs of the department.
• Team management, including team workload and capacity management, and team performance and metrics (such as cycle time, issued rate, and persistency)
• Personnel management, including team and individual performance (goals, metrics, individual development plans, general performance management and individual workload management).
• Proficiency in Annuity product knowledge and guidelines.
• Knowledge of Annuity forms and their requirements.
• Responsible for collaboration across enterprise-wide teams.
• Ability to communicate professionally and clearly in speech and in writing. Skill in explaining complex information with patience and in simple, understandable ways.
• Experience using computers including PC applications such as MS Word, MS Excel, or Outlook.

At SILAC Insurance Company, our core values are not just a requirement, they are a standard by which we live. These values are incorporated every day, whether we are discussing ideas for new projects and procedures, finding a resolution for a customer's problem, or recruiting new talent. It is just one of the many things that make SILAC Insurance Company a Top Workplace.

We celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.