Front Desk Manager

Silver Bay YMCA
Position: Shift Lead Front Desk

Position reports to: Guest Services Director

Classification: Full-Time/Non-Exempt

Mission: The mission of Silver Bay YMCA is to offer all people opportunities to renew, refresh and nurture their spirit, mind and body.

Vision: The vision of Silver Bay YMCA is to be an outstanding family conference center that provides quality services in a historically rich setting and is recognized as a welcoming community that connects generations, develop leaders, creates world mindedness, and feeds the soul.

General Function: The Front Desk Shift Lead is primarily responsible for the overall operation of the front desk to include but is not limited to the following: Welcome all guests in a friendly and professional manner. Provide excellent customer service to our guests who stay on or off campus, by providing accurate information to our members and guests in regard to; activities, and policy and procedure during their stay on campus and assist The Guest Services Director with training and scheduling of staff.

Know How: High school diploma or equivalent. Knowledge of the entire front desk operation and a customer service background. Effective verbal and written communication skills, competence to meet, answer and receive incoming calls from the public in a courteous and efficient manner. Organizational skills/multi tasking is essential. Exhibits proficiency and fundamental knowledge of word and excel applications, accuracy in handling money and record keeping, have basic accounting knowledge, professional telephone answering and a basic knowledge of the surrounding area.

Principle Activities: Supervise, train and support all front desk staff

• Check Silver Bay guests in/out using hospitality software
• Knowledge of Silver Bay rates, accommodations and activities
• Provide accurate information to guests as needed
• Learn current hospitality computer software
• Perform duties per daily routine and shut down procedure list
• Responsible for maintaining and balancing a cash drawer at the end of their shift
• Receive, record, and input membership, and in-house transactions into hospitality software
• Provide support to the reservations and telephone operator when needed
• Perform other duties as assigned by Guest Service Supervisor or Director
• As a 24-hour operation all staff will be asked to work weekend, evening or night shift and/or holidays in order to serve our members, guests and program participants.
• Follow policies and procedures as noted in the employee handbook.

Dress Code: All Guest Services staff are required to wear their badge; staff shirt; blue, black, or khaki shorts (at least a 4 inch inseam), pants or skirts; sneakers or sandals with a heel strap, no flip flops.

87 Silver Bay Road, Silver Bay NY 12874
P 518.543.8833 or 1.888.758.7229 www.silverbay.org

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location