What are the responsibilities and job description for the Hotel Front Desk position at Silverado Franklin?
The Silverado Franklin Historic Hotel & Gaming Complex is seeking smiling faces to join our team at the Franklin Hotel Front Desk. The Franklin Hotel is a historic 68 room hotel at the top of Main Street in historic Deadwood, SD. Check out its history here: https://www.silveradofranklin.com/about/history.html
The Silverado-Franklin Historic Hotel & Gaming Complex offers competitive wages, excellent benefits, paid vacations, 401k, and opportunities for advancement.
All Front Desk employees must be 21 and available to work various shifts, any day of the week and be able to secure a SDCG Support License. Possess the ability to take the South Dakota approved Techniques of Alcohol Management exam (TAM or equivalent) and secure a passing score.
SDCG Support License Application: https://dor.sd.gov/media/sxcnv1sl/support-license-app-6-21.pdf
Some duties include:
• Greet, register, and assign rooms to guests of hotel
• Verify customers’ credit, and establish how the customer will pay for the accommodation
• Contact housekeeping or maintenance staff when guests report problems
• Make and confirm reservations using computer software, telephone, email, or walk-ins
• Issue room keys and escort instructions to door greeters
• Maintain confidentiality, randomness, accuracy, and integrity of redemption, promotions, and customer information
• Enroll customers into the Players Card system using appropriate procedures on the casino floor and behind the Players Center counter
• Assist with identifying high-end players, help resolve problems with the all customers and cultivate appropriate business relationships
• Use highly effective verbal, written and spoken communication skills while dealing with the Platinum and Millionaire guests, as well as all guests
• Report customer-related and employee incidents occurring in gaming areas to floor supervisors and department heads
