Front Office Supervisor

SALARY RANGE: $23.00-$24.50 per hour. The Front Office Supervisor is responsible for assisting Director of Front Office while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Primary Responsibilities

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Actively participate in team member referral program and be a Talent Ambassador for the Silverado Resort.
• Ensure smooth shift operation and report to the Management of any issues that may arise.
• Comply with Silverado Resort and Spa Standards and regulations to encourage safe and efficient hotel operations.
• Must be fully aware of the HMS system and able to train others.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all Silverado Resort and Spa credit policies.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Responsible for issued house bank.
• Be able to perform all duties of Guest Services Agent.
• Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key control to maintain hotel security.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting, planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training and cross training of new hires and current employees on a regular basis.
• Perform other duties as requested by management.