What are the responsibilities and job description for the Practice Manager position at Simon Eye Associates?
Our location Practice Managers are responsible for ensuring their office(s) replicates the high touch service, attention to detail, and patient centered experience for Every Patient, Every Time that has been the cornerstone of Simon Eye’s success.
Performance Goals
- Maximize the patient, doctor, and staff experience by effectively building and utilizing teams.
- Through example and feedback to staff, ensure a patient-centered, efficient, and positive work environment consistent with the Simon Eye Standards of Care.
Key Responsibilities
- Hands-on leadership, coaching, and management of staff to ensure consistent performance.
- Effectively utilize and allocate staff resources – includes cross-training to minimize the impact of absences.
- Uphold service standards and troubleshoot patient issues to ensure resolution.
- Collaborate with Senior Optometrists and key location staff to identify and implement new processes and systems improvements throughout the offices to help the company scale.
- Review patient surveys and feedback, taking action to repair deficiencies and strengthening and validating the team with the positive trends.
- Hold regular team meetings to keep doctors and staff engaged with the practice mission and working collectively.
Core Competencies
Strong Communication Skills – Possess strong leadership and communication skills. Must be able to effectively communicate with everyone who passes through the office (doctors, clinical and administrative staff, patients, external vendors, etc.).
Behavioral Characteristics – Must be even-tempered, approachable, and have excellent people skills to keep staff motivated and working efficiently.
Conflict Resolutions Skills – Should be able to quickly address, mediate, and resolve conflicts during high-stress situations.
Multi-Tasking Ability and Detail-Oriented – Possess an eye for detail and capable of streamlining routine office processes, knowing when and how to delegate tasks when needed.
People Management Skills - Ability to motivate a team to be successful. Should be able to identify root cause of performance issues and communicate specific feedback to help people grow and succeed.
Problem Solving Skills – Must demonstrate a systematic approach to problem solving for all types of issues. Competence with identifying process improvement opportunities and then helping to implement them.
Minimum Qualifications and Requirements:
- BA/BS Degree in business management, a related discipline or equivalent experience
- Comprehensive experience managing and influencing teams preferably from a growth organization
- Demonstrated skills in problem solving, time management and adaptable to a changing environment.
- Demonstrated experience in process improvement
- Confident with EHR systems
- Proficient in MS Excel, Word
About Us
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 30 Optometrists, 6 Ophthalmologists, and 150 staff serving the state of Delaware and West Chester and Bucks County, PA. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
