Partnership Relationship Manager

Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We are looking for a Partnership Operations Manager to join our Partnerships team. This role will be a key to Simply Business’ success by building effective relationships with our partner organizations and internal teams to optimize performance, initiatives, incentives, and relationships to mutually benefit Simply Business and our partners.

This role will report to our Director of Partnership Relations and work closely with our Business Development, Product Management, DNA, and Insurance Product teams to influence our performance and strategy in newly launched and ongoing partnerships.

• Work closely with the Director of Partnership Relations to manage day-to-day relationships with partner organizations
• Attend all assigned partner meetings, documenting meeting outcomes, and follow through on delivery of action items
• Facilitate open and transparent dialogue between SB and our partners, setting clear expectations internally and externally
• Report performance and status updates of each partner both internally and externally
• Establish meeting and reporting cadence
• Become an extension of the partner’s team, knowing their pain points and growth aspirations
• Collaborate with Insurance Product, Commercial, Product Management, and DNA teams to set the broad strategy for initiatives and optimizations, and lead efforts for implementation
• Track and report out results and optimization efforts with each carrier with support from our data and analytics team

• 7 years of experience in an account management, project management, sales, or commercial insurance role
• A highly confident relationship builder with the natural ability to engage, build relationships, and understand the needs of our partners balanced against those of SB
• Excellent communication skills and experience delivering compelling pitches, presentations, and proposals based on business and potential partners needs 
• A self-starter with the ability to manage and prioritize your own workload and pipeline to the needs of the business, with effective communication skills
• Strong presentation and meeting facilitation skills 
• Outstanding organizational skills and attention to detail
• The ability to understand interdependencies between technology, operations, and business needs, provide motivation and direction to ensure objectives are achieved, manage dependencies, and anticipate and mitigate risks
• Proven problem solving skills
• Comfort generating and evaluating data to guide decisions
• Formulate new solutions to complex issues that have not arisen previously and work cross-functionally to implement them
• Devise ways of forecasting the expected results of various programs, track actual results against forecast, and mitigate challenges
• Organize and facilitate effective meetings. Identify and delegate action items, follow-up/track action items to resolution, update project plans & deliverables, and as required identify issues and ultimately resolve issues off-line (to ensure effective meetings at all levels)
• The ability to challenge us! We want people who can come in and shape the future of this business and not be afraid to raise questions and help us improve 

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:

• A salary that reflects your experience, our pay policy, and the market we’re in from your first day

• Group plan for medical, dental, vision, and prescription drug coverage

• Short term disability, long term disability, and life insurance coverage

• Participation in the Company’s bonus program

• Participation in 401(k) plan with a 3% employer match

• Commuter benefits to help cut down on parking and public transit costs

• 25 days of vacation time plus 10 sick days and 10 company holidays

• A genuine investment in your learning and development

• Annual company trip, regular outings, and volunteer opportunities 

• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more 

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/ 

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person).  If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com. Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above.