What are the responsibilities and job description for the Customer Service Agent (CSA) position at Singapore Airlines?
BASIC FUNCTIONS
Perform passenger handling functions and traffic operations at Seattle Airport and become active and valuable member of Seattle airport team to ensure that business continuity is sustained. To liaise and supervise the service partners on all matters pertaining to passenger services, ramp activities and security.
MAJOR DUTIES
1. Check on pre-flight preparations for arrivals and departures.
2. Assist passengers on arrival at customs and immigration.
3. Supervise baggage loading/unloading to prevent mishandling.
4. Record statistical reports as required.
5. Perform arrival/departure/ramp duties.
6. To be a duty officer for the various areas (check-in, gate, ramp etc).
7. Monitor handling agent at arrival, departure and boarding areas to ensure SQ standards are met.
8. Assist with baggage mishandling matters.
9. Attend to all operational telexes.
10. Follow-up on passengers’ enquiries and feedback.
11. Participate in customer service improvement initiatives.
12. Other airport and administrative duties as assigned.
13. On a rotational basis, each CSA will also head specific areas of responsibility in the following specialized areas (based on level of experience and suitability):
a. All baggage related matters.
b. Flight operations matters
c. All Catering related matters.
d. Office / Flight stationary (Comm. Supplies)
e. Compliments / Complaints.
f. Office cleanliness logistics
g. Disruption Handling.
h. Staff welfare / lunchroom
i. All Crewing and transport matters
j. System Administration
k. Lounge
l. Passenger services and process.
QUALIFICATIONS/REQUIREMENTS
1. Travel/hospitality/airline industry related knowledge and experience is preferred but not essential.
2. Ability to work in the frontline effectively.
3. Must be able to work on shifts, weekends and public holidays.
4. Computer literate.
5. Possess good command of the English language in spoken and written form.
6. Strong interpersonal skills
7. Communicate well with SIA customers and able to handle irate customers in an effective manner.
8. Good time management.
9. Self-motivated, independent and proactive.
10. Resourceful and dedicated team player.
11. Understand and uphold SIA’s core values.
Job Type: Full-time
Pay: Up to $22.85 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Airport operations: 2 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $23