Emergency Department Ambassador

Emergency Department Ambassador

Singing River Health System Hospital - Pascagoula | Full-Time | 10AM-10PM, three (3) days a week including every other weekend

Position Overview
The Emergency Department (ED) Ambassador is an attentive employee focused on making a visit to the Emergency Department as comfortable as possible by engaging patient and family members to ensure communication and personal needs are met for the entirety of the visit. This individual will have the ability to influence the overall hospital experience by their interactions including greeting, offering assistance, escorting/directing guests to their destination, rounding on patient care and waiting areas and providing information and assistance. This individual is also critically important as the liaison between staff and guests/patients.  The Emergency Department Ambassador is a dedicated, customer service minded, polite, helpful, and responsible individual. He/She must possess excellent communication and customer service skills; high energy and enthusiasm; and an ability to work well in busy, demanding situations while maintaining a high level of customer service; able to adapt communication and interaction to age-specific needs and high-stress situations. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
High School diploma, or GED, required. Bilingual skills desired. Clinical / Nursing / EMT background desired.

License:
N/A

Certification:
N/A

Experience:
Previous work in a healthcare setting preferred. Previous customer service experience desired.

Reports to:
Emergency Department Manager

Supervises:
None

Physical Demands:
Work involves moderate physical activity: frequent moving about the department and other areas within the facility or Singing River locations. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Employee is responsible for safely moving, lifting and handling all supplies, equipment and patients, with assistance, up to 350 pounds. Expected to use safe lifting practices in all areas of job performance and employees are responsible to request help whenever needed, regardless of the weight, using available assistance, i.e. lifting devices or additional staff.
 
Work involves using many physical motions in performing daily work activities, subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.  Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
 
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction, the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods without experiencing undue fatigue.  Must be able to work schedules assigned with the understanding that changes may occur according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision-making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands:
Bilingual for writing, reading and spoken is preferred. Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.).  Must have working knowledge of MS Outlook, Word, Excel, and PowerPoint.
Work requires the ability to function independently, adapt to workload demands, set priorities, and understand and set goals.  Must understand the fundamentals of automated data processing and be able to quickly gain a detailed understanding of complex computerized and non-computerized information.
Must be able to navigate within an Electronic Medical Record (EMR).

Salary : $30,200 - $38,300